Frequently Asked Questions
- How much should I pay for tips?
- Can I make a booking for someone who lives outside the UK?
- What address should I enter in my ESTA?
- What is the check in process?
- If I cancel my booking, will my gifts, packages and shore experiences be refunded?
- Is there a casino on board?
- What is included in the Weddings or Commitment Ceremony at Sea package?
- What is a family suite and how do I book one?
- What should I do if I have lost some property on board?
- What activities are available for children on board and is there a Children's Club?
Quick Links...
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club