How can I change a guest's name on Completecruisesolution.com?
Yes, we do allow complete name changes on bookings up to seven days before departure. You will not be able to change a guest's name on completecruisesolution.com due to terms and conditions surrounding this amendment. To action, please call our Partnership Helpdesk on 0344 338 8005 (local call charges may apply).
Please note, the replacement guest must complete a "Your on-board needs" questionnaire on My P&O Cruises, even if they don't have any requirements, as soon as possible and no later than two weeks before they sail to overwrite any questionnaire that the original guest submitted.
Terms and conditions
Full details can be found in clause 12 - 17 of our booking terms and conditions:
12 - "A Package may be transferred to another person provided that the Guest consults with P&O Cruises prior to purporting to transfer the Package and P&O Cruises receives in writing the transfer request at least 7 days before the scheduled departure date. Where P&O Cruises agrees to the transfer, both the Guest and the substituted Guest shall be jointly and severally liable for the payment of any balance of the price due and for any reasonable additional fees, charges or other costs arising from the transfer. In the case of Guests booked under an Early Saver or Saver, all transfers of a Package to another person under this clause 12 will be subject to an administration charge of £20. Guests who have booked a Select Price will not be required to pay an administration charge."
13 - "Any transfer of a Package to another person will be subject to payment of all charges incurred in connection with the transfer (for example hotel amendment charges) and any transfer of a Package including any flights will also be subject to any charges imposed by the airline. Guests should note that airlines may not allow transfers on scheduled flights and that a flight booking may have to be cancelled and rebooked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket."
Guests who have booked with a travel agent will need to contact their representative to discuss these changes. Guests who have booked directly with P&O Cruises may speak to the Customer Contact Centre.
Emergency assistance
- You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
- If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My P&O Cruises as soon as possible after booking and no later than two weeks before they sail. You can send them a reminder to do this by following this process guide.
- We have a range of how-to-guides on Shine Rewards Club. Please click here for P&O Cruises.