Frequently Asked Questions
- What address should I enter in my ESTA?
- What's the difference between an accessible cabin and a partially accessible cabin?
- Can I see a "Your on-board needs" questionnaire and guide / can we send one out?
- If I cancel my booking, will my gifts, packages and shore experiences be refunded?
- Can I see the deck plans?
- What entertainment and activities are available on board?
- Where can I find information about my flight?
- Do non-UK guests need travel insurance?
- Can you provide food for babies and infants?
- Do you offer shuttle services at ports of call?
Quick Links...
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club