What method of payment is accepted?
You will be asked to pay a deposit at time of booking. For some of our fares, full balance may be requested at time of booking. We must receive the balance of your fare no later than 90 days before departure. If you are booking through a travel agent, they may request payment of the balance in advance of this date in order to ensure that your monies reach us by the balance due date. If we do not receive the balance by the due date, we reserve the right to end the contract between us and re-sell the accommodation held for you, which will also result in the forfeiture of your deposit.
We accept Mastercard, Mastercard Debit, Visa, Visa Debit, American Express (Amex) cards.Online bank cards are accepted, but we're aware that the pre-authorisation may hold for longer in some instances.
We don't accept Solo, Diners, Maestro, JCB, pre-paid cards or company credit cards.
Deposit
A deposit of 15% is required on all bookings.
For bookings made within 90 days of departure and some other fare types, the full balance will be requested at time of booking.
For our direct guests, you can visit our website (https://balance.pocruises.com/Logon), select Manage Booking, where you can log in and pay your balance via our secure, online, payment facility. This facility is available 24/7, offering a quick and convenient way to pay your balance.
If you are unable to pay your balance online, please call us on 0344 338 8003 (local call charges apply).
If your booking has been made through one of our travel agent partners, please contact them to settle the outstanding balance of your holiday.
Why do we not accept Solo, Maestro, JCB or pre-paid cards?
| Solo cards | These cards were decommissioned in 2011. |
| JCB | These cards are not supported by our card acquirer. |
| Pre-paid cards (including Maestro) | We do not accept these cards due to potential negative guest experience on board. Pre-authorisation for pre-paid cards can take up 30 days, which means that money is "pending" until the guest's issuing bank releases it. For normal debit or credit cards, the pre-authorisation period is up to 10 working days. |