How do I book an accessible cabin?
We have a range of how-to-guides on Shine Rewards Club. Please click here for P&O Cruises.
You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
If the guest has mobility or accessibility requirements, they must complete their "On board needs" questionnaire via My P&O Cruises as soon as possible. You can send them a reminder to do this by following this process guide.
(Please note the difference between fully accessible cabins and cabins that are suitable for a powered mobility device but do not have the facilities of a fully accessible cabin. To book cabin that is not fully accessible but suitable for a powered mobility device, follow the below steps and select the cabin within the 'Cabin selection' screen. The cabin notes will not display the message 'no powered mobility' and continue with making the booking as usual)
For more details and to view our video training guides visit the P&O Cruises Accessibility Hub on Shine Rewards Club (https://www.shinerewardsclub.com/po/accessibility-hub.aspx)