Frequently Asked Questions
- Can I request additional or alternative pillows?
- Travel Agent Shine Rewards Club member offers and promotions
- Can I leave my children on board while I go ashore?
- What happens to my luggage at the end of the cruise?
- Which terminal will the ship leave from in Southampton?
- Can I leave my luggage on board if I am travelling on part of a world voyage?
- How can I ensure I receive my benefits on board?
- What's the difference between a charter, scheduled and group flight?
- What should I do if a guest needs assistance in the unlikely event of an emergency? – Travel agents only
- How do I change an agency email address?
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club