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What facilities do you have on board for guests who are deaf or hard of hearing?

Guests must inform us of any hearing requirements at the time of booking so that we are able to identify any extra services that may need to be considered, such as providing important information in an alternative format. 

For guests who use their own devices and software for translation or conversion of information for deaf or hard of hearing, please contact accessibility@carnivalukgroup.com to discuss these requirements ahead of the cruise.

All of our ships are equipped with the following enhancements for guests who are deaf or hard of hearing:

Visual alert systems and textphones

Ameriphone (available on Arcadia, Aurora, Azura, Britannia and Ventura)

Ameriphones feature a wireless doorbell, vibrating pillow shaker and a pager with charger. This equipment allows guests to communicate with Reception and should also be used to alert the guest in the event of an emergency. Please be aware, the visual alert system will reduce surface space in the cabin. This equipment is requested via the "Your on-board needs" questionnaire and is available on a first-come first-serve basis. The kits are inventory controlled and allocated by Guest Support on receipt of the questionnaire. If CUK can’t provide a visual alert system for the guest, they will be notified prior to travel. If all visual alert systems have been loaned out, guests can be offered a ships pager as an alternative (if available).

 

LISA (available on Arvia)

LISA is a hearing assistance device for hard of hearing guests, which amplifies sound and provides visual indication. The LISA system is available on Arvia in accessible and partially accessible cabins only. LISA is not a replacement for Ameriphone and it doesn't feature a messaging system. Please contact accessibility@carnivalukgroup.com to discuss this further.

 

Callisto (available on Iona and Arvia) 

Callisto is new technology to assist hearing impaired guests receive important ships' communications onboard Arvia and Iona. Hotel Reception teams on board these ships are trained to use Callisto. Please contact accessibility@carnivalukgroup.com to discuss this further.

Hearing loop

We are able to offer a hearing loop facility (which requires guests to move their hearing aid to the “T” position) at Southampton cruise terminals and at the Reception desks on board. In addition, we also provide an "infra-red" hearing support system within a large number of our theatres and show lounges - compatible headsets are available from Reception. This system is available in the following venues:

 

  • Arcadia – The Palladium (all decks) and The Globe
  • Arvia – Headliners Theatre, Crystal Limelight, Atrium, The Studio Cinema, Live Lounge, The Skydome, Arena Sportsdeck
  • Aurora – Playhouse Theatre and Curzon Theatre
  • Azura – Playhouse Theatre, Seascreen (via radio transmission), Malabar and Manhattan
  • Britannia – Headliners Theatre, Live Lounge, Crystal Room, Studio
  • Iona - Headliners Theatre, Grand Atrium, The Clubhouse, Ocean Studios, The Limelight Club and Aft terrace,  Arena sports Deck 17&18, (the Listen Technology equipment that guests can borrow to use in the Entertainment venues is kept at Reception)
  • Ventura – Arena Theatre, Tamarind Club and Havana

Should guests require the use of the Infra-red system, please speak to the Production staff within the venue who can direct guests to the best location in order to utilise the equipment correctly. 

Subtitles

Our in-cabin emergency video offers closed captioning. The televisions within the cabins differ on each ship as follows:

  • Arcadia – No ability to have subtitles in the cabin
  • Arvia – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
  • Aurora – No ability to have subtitles in the cabin
  • Azura – Guests to request the Comms Manager Activates the subtitles
  • Britannia – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
  • Iona – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
  • Ventura – Guests to request the Comms Manager Activates the subtitles

Theatre shows

We are able to provide a transcript of the songs during the theatre shows for guests who are deaf and guests who are hard of hearing. Please request this at Reception or with a member of the production staff.

Shore experiences

Should guests wish to book a P&O Cruises organised shore experience, we will endeavour to work with our local agents in advance of the cruise to obtain written commentary, but this may not be possible in all instances.

 

You may find the following questions useful: What assistance is offered to guests with a disability or reduced mobility? and Can I see a "Your on-board needs" questionnaire and guide / can we send one out?

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