How can I ensure I receive my benefits on board?
Please ensure you quote your membership number at the time you are placing your booking.
You can check your loyalty tier on My P&O Cruises. If you find the details are not correct, simply email loyalty@pocruises.com. Please include your full names, address including post code and your D.O.B(for data protection reasons) when contacting us via email.
If you are not yet a member of the Peninsular Club but would like to know more about it, please visit our dedicated Peninsular Club website where it is all explained – from how the scheme works to the benefits of each tier.
Please also see Do you have a loyalty club, and what are the benefits?
Additional Information
Guest, Internal & Agent.
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club