Frequently Asked Questions
- Which hotels and Land Tours are available?
- Where can I find information about my flight?
- What mobility aids can you provide?
- How do I find a guest's URN / loyalty number?
- Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?
- What are the measurements of my bed / cabin / bathroom facilities?
- Can we scatter ashes at sea / can I carry ashes on board?
- What is the smoking policy and where can I smoke on board?
- What should I do if I find my luggage has been damaged?
- What should I do if I have lost / found some luggage?
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club