General information
- Why have two payments been taken for my on board account?
- What should I do if I have a query regarding my on board account?
- What time can I expect to disembark the ship?
- What happens after you have received my complaint?
- How do I settle my on board account?
- What should I do if I find my luggage has been damaged?
- Can I store my luggage at the port before or after my cruise?
- Who should I contact regarding an item that I purchased on board?
- Can I get a copy of my medical bill or records?
- Will I be charged VAT and can I claim it back?
Quick Links...
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club