Frequently Asked Questions
- If I cancel my booking, will my gifts, packages and shore experiences be refunded?
- How can I contact the Partnership Helpdesk?
- What happens after you have received my complaint?
- Can I see a "Your on-board needs" questionnaire and guide / can we send one out?
- How can I change a guest's name on Completecruisesolution.com?
- What are the airport and airline codes?
- Can I take a behind the scenes tour of the ship?
- Do you offer a coach service on one way fly-cruises?
- What are the measurements of my bed / cabin / bathroom facilities?
- How can I hire mobility aids?
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club