Frequently Asked Questions
- What should I do if I have lost some property on board?
- Which cabins are suitable for a full-time wheelchair user or a mobility scooter user?
- Is there a casino on board?
- Do you offer partnership (such as Blue Light Card) benefits when booking with a travel agent?
- Do you have kennels on board?
- Can I make a booking for someone who lives outside the UK?
- Do we accept Tesco vouchers?
- What address should I enter in my ESTA?
- Can I see a "Your on-board needs" questionnaire and guide / can we send one out?
- If I cancel my booking, will my gifts, packages and shore experiences be refunded?
Quick Links...
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club