Frequently Asked Questions
- What should I do if a guest needs assistance in the unlikely event of an emergency? – Travel agents only
- Can I see the child age groups and inventory online?
- What accessible information is available on a port of call?
- What is an overland tour?
- What are the different options to pay for the balance on my cruise?
- Can wheelchair users use tender launches to go ashore?
- What's the difference between a charter, scheduled and group flight?
- Cunard - Airline fact sheets for all airlines
- What facilities do you have on board for guests who are deaf or hard of hearing?
- Can I request additional or alternative pillows?
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club