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What is the scooter policy?

Mobility Scooter Policy

For safety reasons, guests wishing to bring a mobility scooter (this includes the lightweight collapsible scooters e.g. such as brands like "Luggie", "Monarch Mobie" and "TGA") must be booked into an accessible stateroom, or selected Suite/Mini Suite. This is to ensure there is sufficient space for the mobility scooter to be stored safely while in the stateroom, as well as ensuring the safety all guests and crew on board while the mobility scooter is in use around the ship. To ensure accessibility on board, the maximum length of a mobility scooter is 120cm.

Anyone bringing a wheelchair or mobility scooter on-board must be registered for an evacuation chair in the event of an emergency as a mandatory requirement. Mobility devices must be declared at the time of booking and the "Your on board needs" questionnaire must be completed via My Cunard as soon as possible after booking or as soon as the need is known, otherwise the guest may be denied boarding.

Motorised wheelchairs and manual collapsible wheelchairs are not included within the definition for the term "mobility scooters", but if the guest wishes to travel in a non-accessible stateroom, their wheelchair must be easily collapsible in one piece and when collapsed must not exceed width 51 cm, weight 45 kgs. Please note that we can only accept gel, dry cell, sealed lead acid or lithium-Ion battery operated mobility scooters/wheelchairs onboard.


Is your scooter policy compliant with all applicable legislation? 

Yes - our policies and procedures comply with all applicable ship safety and disability/equality legislation, including the EU Passenger Rights Regulation which has been incorporated into domestic UK law by section 3 of the European Union (Withdrawal) Act 2018). We aim to offer our services to all disabled persons or persons with reduced mobility subject to applicable safety requirements and within the parameters of each ship design, port infrastructure and equipment. 

Additional Information

  • You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
  • If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible. You can send them a reminder to do this by following this process guide.
  • We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.
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