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How do I book an accessible cabin?

We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard.

You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.

If the guest has mobility or accessibility requirements, they must complete their "Your on board needs" questionnaire via My Cunard as soon as possible. You can send them a reminder to do this by following this process guide.

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