Frequently Asked Questions
- What are the Travel Agent opening hours for the Customer Contact Centre?
- Flights - Frequently asked questions for travel agents
- Which hotels and Land Tours are available?
- What is the minimum age a child can occupy a cabin to themselves?
- If I cancel my booking, will my gifts, packages and shore experiences be refunded?
- What would happen during an emergency situation on board?
- Can I bring / can you provide baby / infant equipment?
- How can I contact the Partnership Helpdesk?
- What happens after you have received my complaint?
- Is there a casino on board?
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club