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Does my mobility device need to be a certain size?

In standard cabins or Arvia's ambulant accessible cabins, the mobility device must:

  • Collapse to a width less than 50 cm (width must be less than 65 cm when uncollapsed)
  • Collapse to a length less than 100 cm
  • Have no removable parts
  • Weigh less than 45 kg
  • Use gel, dry cell, sealed lead acid or lithium-ion battery only

In accessible cabins, the mobility device must:

  • Have a width less than 79 cm 
  • Have a length less than 120 cm
  • Have any component pieces weigh no more than 20 kg when disassembled
  • Use gel, dry cell, sealed lead acid or lithium-ion battery only


The guest or a travelling companion must be able to carry the mobility device into the cabin themselves, as crew can’t assist with this task. The mobility device will need to be stored safely inside the guest's cabin away from the cabin door.

Additional Information

  • You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
  • If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible. You can send them a reminder to do this by following this process guide.
  • We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.
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