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What mobility aids can you provide?

Our ships carry a limited number of items which are subject to availability and must be ordered in advance by selecting the appropriate option on the "Your on-board needs" questionnaire via My P&O Cruises as soon as possible after booking and no later than two weeks before they sail.


We can provide the following basic items on a first come, first served basis:

Bath benches / bath seat / shower chair / shower stools / raised toilet seat

All the equipment has a maximum user weight limit of 30 stone (190kg), apart from the shower stools which are 15 stone. 

Please see pictures below:

All accessible cabins feature a fixed shower bench in the wet room as standard. Please note bath benches are not suitable in Suites with whirlpool baths.

Toilet seats

Toilet seats can vary between 42 - 48 cm high, this includes wheelchair accessible cabins.


Accessible cabin wet rooms have handrails which may be of use to guests who require these facilities. For further information on the location of the handrails, please email or alternatively please call the Partnership Helpdesk.

Unfortunately, we are unable to add any additional grab rails in the cabin bathroom. We are unable to provide cabin hoists, commodes or any other mobility equipment that is not listed above. Guests are not permitted to bring their own bed/mattress or other items of furniture on board due to the legislative requirements relating to fire of soft furnishings. All electrical items must comply with the requirements of each ship's supply.

Please note that the availability and specification of equipment may vary from ship to ship and that the guest or their travelling companion is responsible for keeping any requested items clean.

Wireless visual alert systems and textphones (Ameriphone system)

A limited number of wireless visual alert systems and textphones are available on board. The textphone system is subject to the availability of telephone lines on board. The textphone will also enable us to alert guests to any important announcements concerning their cruise and in the event of an emergency. Please note the visual alert system, will reduce surface space in the cabin.

On Iona and Arvia, we can offer the amplified audio and call alerting system in cabins, however we are unable to provide a full teletype interface. This is because the telephone system on Iona and Arvia differs to the rest of the fleet. The system permits onboard Hotel Reception teams to send one-way brief textual messages to the cabin phone.


You may find the following questions useful:

What information do I need to know when bringing my wheelchair / scooter on board?

How can I hire mobility aids?

Additional Information

  • You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
  • If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible after booking and no later than two weeks before they sail. You can send them a reminder to do this by following this process guide.
  • We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.
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