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What mobility aids can you provide?

Our ships carry a limited number of items which are subject to availability and must be ordered in advance by selecting the appropriate option on the "Your on-board needs" questionnaire. If you have not received a questionnaire, please call your booking agent or our Customer Contact Centre (please visit our website for contact details). We are able to provide the following basic items on a first come, first served basis:

Bath benches / bath seat / shower chair / shower stools / raised toilet seat

All the equipment has a maximum user weight limit of 30 stone (190kg), apart from the shower stools which are 15 stone. 

Please see pictures below:

All accessible cabins feature a fixed shower seat in the wetroom as standard.

Please note bath benches are not suitable in suites with whirlpool baths.


Toilet seats
Toilet seats can vary between 42 - 48 cm high, this includes wheelchair accessible cabins.


Hand rails

Accessible cabin wetrooms have hand rails which may be of use to you should you require these facilities. For further information on the location of the hand rails please email or alternatively please call our Customer Contact Centre, please visit our website for contact details.

Unfortunately, we are unable to add any additional grab rails in the cabin bathroom. We are unable to provide cabin hoists, commodes or any other mobility equipment that is not listed above. You are not permitted to bring your own bed/mattress or other items of furniture on board due to the legislative requirements relating to fire of soft furnishings. All electrical items must comply with the requirements of each ship's supply.

Please note that the availability and specification of equipment may vary from ship to ship and that you or your travelling companion are responsible for keeping any requested items clean.

Wireless visual alert systems and textphones (Ameriphone system)

A limited number of wireless visual alert systems and textphones are available on board. The textphone system is subject to the availability of telephone lines on board. The textphone will also enable us to alert you to any important announcements concerning your cruise and in the event of an emergency. Please note the visual alert system, will reduce surface space in your cabin.

On Iona and Arvia, we are able to offer the amplified audio and call alerting system in your cabin, however we are unable to provide a full teletype interface. This is because the telephone system on Iona and Arvia differs to the rest of the fleet.  They use a Callisto telephony service.  The system permits onboard Hotel Reception teams to send one-way brief textual messages to the cabin phone.


You may find the following questions useful:

What information do I need to know when bringing my wheelchair / scooter on board?

How can I hire mobility aids?

Additional Information

If a guest is bringing a wheelchair, mobility scooter and/or has a disability,  please request a"Your on-board needs" questionnaire via Polar Online. Please click here for a guide on requesting a "Your on board needs" questionnaire. This will ensure we are aware of the guests requirements prior to boarding.

Alternatively, please visit the P&O Cruises website or Cunard website to visit the direct page where the "Your on-board needs" questionnaire and its accompanying guide can be found.

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