Do you provide hoists?
To ensure that we have an accurate and up-to-date record of guests’ requirements, a new "Your on board needs" questionnaire must be submitted via My Cunard for each voyage as soon as possible after booking and no later than two weeks before they sail.
We do not provide stateroom hoists, but guests may bring their own or hire one. Our recommended supplier, Mobility at Sea, provide a number of different items and can be contacted on 0800 328 1699. Alternatively, guests can use their own hire company.
Please note, Mobility at Sea can only provide equipment on Southampton to Southampton sailings. We do not have a recommended supplier in other countries, but guests can independently hire and bring this on board, provided that the equipment meets our size / safety requirements. Unfortunately, representatives from a hire company that is not Mobility at Sea will not be permitted to board the ship. You may find How can I hire mobility aids? helpful.
If guests are bringing their own or a hired hoist, please ensure that the cabin booked is suitable, that the equipment will fit through the stateroom door and there will be sufficient floor space.
Guests will also need to check that the hoist is compatible with the ship's electrical supply, (see below).The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V. Guests will need to check with the manufacturer, or supplier, that the item is safe to use and that the overall performance will not be affected or damaged at 60HZ:
- Queen Anne: 220V / 110V / 60HZ
- Queen Elizabeth: 220V / 110V / 60HZ
- Queen Mary 2: 220V / 110V / 60HZ
- Queen Victoria: 220V / 110V / 60HZ
Once they have embarked, the ship’s Electrical Officer may wish to inspect and test their equipment prior to sailing. We would suggest guests check-in no later than the allocated time on their Boarding Pass to ensure they have enough time for this. Guests will be responsible for the carriage and installation of their own electrical equipment and their hoist must remain in their stateroom at all times. Guests should ensure any extension lead for the hoist is long enough to reach the required areas.
Pool hoists
The following ships have a pool hoist available. They all feature a chair hoist designed for self-transfer.
- Queen Anne - at the following locations:
- Deck 11 - Grills Terrace whirlpool (weight limit 136kg)
- Deck 9 - Magrodome - Main pool and one whirlpool (weight limit 136kg)
- Deck 9 - Lido - Main pool and starboard whirlpool (weight limit 136kg)
- Deck 1 - Spa - Thalassotherapy pool (weight limit 136kg)
- Queen Elizabeth - Pavilion and Lido pool (weight limit 140kg).
- Queen Mary 2 - Canyon Ranch pool and Pavilion pool (weight limit 134kg).
- Queen Victoria - Pavilion pool (weight limit 140kg).
Additional Information
- You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
- If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible after booking and no later than two weeks before they sail. You can send them a reminder to do this by following this process guide.
- We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.