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How can I hire mobility aids?

Cunard’s recommended supplier, Mobility at Sea, provide a number of different items for hire including items tailored to specific mobility requirements or sizes. Mobility at Sea can be contacted on 0800 328 1699. All items are subject to availability and must be ordered and paid for in advance, if we are unable to provide any of the above items, guests may contact Mobility at Sea or alternatively bring their own.

Please note, Mobility at Sea can only provide equipment on Southampton to Southampton sailings. We do not have a recommended supplier in other countries, but guests can independently hire and bring this on board provided that the equipment meets our size / IMO safety requirements. Some equipment may require flag state approval to confirm it meets IMO standards. Unfortunately, representatives from a hire company that is not Mobility at Sea will not be permitted to board the ship.

To ensure accurate and up-to-date records prior to every cruise, we request guests inform us of any accessibility or mobility requirements via the "Your on board needs" on My Cunard as soon as possible after booking and no later than two weeks before they sail.

If guests are making independent equipment hire arrangements, including the rental of wheelchairs or mobility scooters, they must not leave any equipment unattended under any circumstance within the terminal area or on board. Cunard take no responsibility for unattended items.

You may find the following question useful "What information do I need to know when bringing my wheelchair / scooter on board?".

Additional Information

  • You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
  • If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible after booking and no later than two weeks before they sail. You can send them a reminder to do this by following this process guide.
  • We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.
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