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What should I do if I have lost some property on board?

Non Returnable Items

Please note for reasons of hygiene, safety and storage purposes we do not handle and as such are unable to return any of the following:

  • All clothing and shoes, including items such as underwear, swimwear, etc
  • Items that cannot be directly traced to a guest or cabin
  • Medical items, medication, toiletries and cosmetics
  • Items that have been in close bodily contact, such as hearing aids, dental items, including electric toothbrushes, etc
  • Consumable items of any kind 
  • Items deemed unsuitable to be returned
  • Duty free items


If you have lost or found some luggage, please see What should I do if I have lost / found some luggage?


If your item does not come under those listed above, please see below:

If you have lost an item whilst on board:

Please email or please write to:

Lost Property
Carnival UK
Carnival House
100 Harbour Parade
SO15 1ST

We require the following details:

In the subject field of your email:
Your booking reference
The cruise number & cabin number
Brief description of lost item

In the body of your email:
Your name
The cabin number
Your email address
Your telephone number
A detailed description of the lost item/s - include a photo if possible


If you have lost an item whilst not on board:

If you have lost an item during your flight or at the airport please contact the airline you travelled with directly.

If you have lost an item during a Cunard coach transfer please contact the relevant coach company directly.

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