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Can I transfer my booking?

 On occasion, it may be possible for you to transfer your booking to another cruise. There are however, some stipulations that you must adhere to.


Late Saver and other promotional fares (excluding Nett rates) cannot be transferred as per the terms and conditions of the booking.

Should you wish to transfer your booking, please take note of the below requirements. If you have booked with a Travel Agent you must contact them to discuss your option. If you have booked direct, please contact our Customer Contact Centre please visit our website for contact details.

 

Covid-19 - Flexlible Transfer Policy*

  • Transfer your booking to any Cunard voyage currently on sale (and not just to those within the next 12 months).
  • Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
  • Transfer your booking an unlimited number of times (and not just once).
  • Transfer your bookings free of charge, as we will waive the current £100 administration charge for each transfer made.

 

*This policy may be changed or withdrawn at any time without notice.

Requirements to transfer your booking (standard pre Covid-19):

  • We will only allow a booking to be transferred once.
  • The new booking must be of a higher value (before fuel surcharges)
  • Bookings must be outside of balance due period - 90 days prior to departure.
  • The new booking must sail within - 6 months of the original sailing date for full world cruises including liners and sectors, 12 months of the original departure date for all other cruises.
  • The transfer is subject to an administration fee of £100 per booking which must be paid at the time of the transfer along with any additional payment to reflect the new deposit amount.
  • Any discount or promotion applicable to the original booking may not apply to the new booking, in which case the passenger shall be required to pay any difference in price.
  • Bookings after the balance due date: Transfers are not permitted and the booking will be cancelled at the appropriate cancellation charges as per section 38 of our booking conditions.

 

*This policy may be reinstated at any time without notice.

Future Cruise Deposit

Any Future Cruise Deposit against your booking will transfer to your new booking (in line with the above), you cannot however transfer your Future Cruise Deposit to another brand (i.e P&O Cruises - Cunard Line). You may still keep your Future Cruise Deposit and apply it to another P&O Cruises holiday as long as it still meets the Future Cruise Deposit terms & conditions.

 

General

If you are looking to make a name change on an existing booking please see Can I make a name change on an existing booking?

Please also note that any additional elements to your holiday, such as shore excursions, gifts, hotel bookings and Alternative Fine Dining venues will need to be re-booked. Any monies paid will be refunded accordingly.

Also it is not possible to transfer a booking made directly with Cunard Line to a travel agent. If you wish to change your booking to a travel agent you must cancel and rebook at the appropriate charges.

Additional Information

Information On Transferring To A Cruise With One Way Air

Please note that there is currently an issue when trying to transfer a booking to one with a one way flight. You will receive notification that flights are not available, however please check this by speaking with our Customer Contact Centre please visit our website for contact details.

We hope to have this issue resolved shortly.

 

Transferring A Booking

If you are transferring a booking and a mobility form was requested for the initial booking, you must now request a new form for the new booking.

Please click here for a guide on how to transfer a booking on polar online.

Nett rates

Please note, if you wish to transfer a Nett rate booking to another Nett rate, this can only be done via completecruisesolution.com. 

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