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What should I do if I have a query regarding my on board account?

For queries regarding incorrect charges, overcharges, pre authorisation holds and requests for copies of on board account please contact our Customer Contact Centre on 0344 338 8003 (local call charges apply). 

If guest needs to pay their on board account after disembarking, they need to contact guestaccounts@carnivalukgroup.com 

For pre authorisation details please see: Why have two payments been taken for my on board account?

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