Print Logotype

What should I do if I have a query regarding my on board account?

For queries regarding incorrect charges, overcharges, pre authorisation holds and requests for copies of on board account please contact our Customer Contact Centre on 0344 338 8003 (local call charges apply). 

For pre authorisation details please see: Why have two payments been taken for my on board account?

Was this helpful to you?

Please rate this answer by selecting one of the stars below (1 star low, 5 stars high).

Poor Excellent