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Do you have a loyalty club, and what are the benefits?

The loyalty scheme for P&O Cruises is the P&O Cruises Peninsular Club.

Membership of the Peninsular Club is automatically granted once you have accumulated the entry requirement of 150 points.

Guests are able to check their loyalty level by logging into "My Account" you can regularly check on your points or total nights spent on board.

It is not possible to register an email address more than once on the site, for example if a husband and wife share an email address they will only be able to register online using one of their Unique Reference Numbers.

Once signed in by clicking on "Your Cruises" you will see a list of P&O Cruises taken, your points total and tier level.

Your membership number (also known as your URN or Unique Reference Number) consists of two letters, five numbers and one letter at the end eg, FA00000A. Your membership number will be quoted at the top of any mailings that we send. When logging in online (https://www.pocruises.com/myaccount/) membership number will be displayed under "manage your details".

If you are unable to locate this number please contact us on 0345 355 5111* with your full name (as per passport) and your full address.

Duplicate membership numbers can occur when your membership number has not been applied when making future bookings and the system will automatically generate a new membership number.

This could result in your benefits not being received on board and your cruise history will be incomplete. Please ensure you always quote your membership number at the time of booking, if booking with a Travel Agent ensure you ask for your membership number to be applied to your booking. If you do notice that you have two membership numbers please call our Contact Centre who will be more then happy to assist you.

(*local call charges apply) 

Benefits

The P&O Cruises Peninsular Club benefits can be found on our dedicated Loyalty page.

Please note that gift credit is deducted from on board account totals, prior to any applicable Peninsular Club discount.

For example: If you on board account total is £150 and you have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100.

World Cruise
On a World Cruise members will receive one of each of their entitled benefits for the total duration of their time on the cruise and not per sector. 

At the end of each financial sector, your loyalty tier will be recalculated and your benefits updated if applicable. 

Loyalty/Peninsular Club Discount Queries
If the guest is entitled to a loyalty discount, please advise the guest the refund will be credited back to the card they settled their on board account with within 4-6 weeks. To request a refund please contact Loyalty with as much information as possible (including booking references, names and Peninsular Club numbers). 

The guest must be a member of the Peninsular Club in order to receive on board spend discount and have their membership number entered at the time of booking. This would ensure any on board spend discount is applied to all applicable purchases.

The Peninsular Club on board spend discount is applied to purchases after any non-refundable on board spending money allocated to the on board account and/or to all linked on board accounts, where relevant, has been used.
 
Children
Children aged 16-18 years olds are entitled to the same benefits as adults, with the exception of alcohol being substituted by a non- alcoholic alternative.

Children aged 15 and under will receive a gift designed specifically for their age group. They will also receive the on board spend discount appropriate to their tier level.

A child’s on board discount cannot be transferred to their parent or guardian. 

 

Tiers of The Peninsular Club

 

Tier Name Points Threshold
Pacific 150 - 500 points
Atlantic 501 - 1000 points
Mediterranean 1001 - 2000 points
Caribbean 2001+ points
Baltic 2501+ points
plus 80-200 nights spent on
board in the three
years preceding the start
of their next cruise
Ligurian 2501+ points plus 201
or more nights spent
on board in the three
years preceding the start
of their next cruise

  

Contacting the Loyalty Club

You can contact the P&O Cruises Peninsular Club via telephone: 0345 357 6969 (Local call charges apply) or by email - loyalty@pocruises.com. Please include your full names, address including post code and your D.O.B(for data protection reasons) when contacting us via email.

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