Complete Cruise Solution

Do you have a loyalty club and what are the benefits?

The loyalty scheme for P&O Cruises is the P&O Cruises Peninsular Club. Membership of the Peninsular Club is automatically granted once guests have accumulated the entry requirement of 150 points. Points are awarded at 10 per night spent on board and are allocated on completion of each cruise when points are updated.

Guests are able to check their loyalty level by logging into "My Account" where they can regularly check on their points or total nights spent on board. 

Once signed in by clicking on "Your Cruises", guests will see a list of P&O Cruises taken, their points total and tier level.

Peninsular Club number

• Guest's membership number (also known as URN or Unique Reference Number) consists of two letters, five numbers and one letter at the end eg, FA00000A.
• The membership number will be quoted at the top of any mailings that we send. When logging in online (https://www.pocruises.com/myaccount/), membership number will be displayed under "manage your details".
• If guests are unable to locate this number, they should contact us on 0345 355 5111 (local call charges apply) with their full name (as per passport), full address including postal code and date of birth.
• Duplicate membership numbers can occur when guest's membership number has not been applied when making future bookings and the system will automatically generate a new membership number. This could result in their benefits not being received on board and their cruise history will be incomplete. Guests should ensure they always quote their membership number at the time of booking. If booking with a Travel Agent, guests should ask for their membership number to be applied to their booking. If a guest notices that they have two membership numbers, they should call our Contact Centre who will be more then happy to assist.
• It is not possible to register an email address more than once on the site - for example if a couple share an email address, they will only be able to register online using one of their Unique Reference Numbers.

Tiers and benefits

• Once guests reach the Baltic and Ligurian tiers, there’s a requirement to maintain a certain number of nights on board over a three year period in order to remain in those tiers. To increase guests' opportunity to travel following our pause in operations, P&O Cruises has frozen these tiers until 31 May 2024. This means their tier status is protected during this time. 
• meaning that if guests hadn’t managed to sail with us for the minimum number of nights, then their tier was protected during this time. 
• The P&O Cruises Peninsular Club benefits can be found on our dedicated Loyalty page.
• On board loyalty discount is applicable on but not limited to: drinks, internet and Speciality Dining.
• Please note that gift credit is deducted from on board account totals, prior to any applicable Peninsular Club discount. For example: If guest's on board account total is £150 and they have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100.

World Cruise

• On a World Cruise, members will receive one of each of their entitled benefits for the total duration of their time on the cruise and not per sector. 
• At the end of each financial sector, the loyalty tier will be recalculated and benefits updated if applicable. 

Loyalty/Peninsular Club Onboard Account  discount queries

• If the guest is entitled to a loyalty discount, please advise the guest the refund will be credited back to the card they settled their on board account with within 4-6 weeks. To request a refund, please contact Loyalty via Loyalty@pocruises.com with as much information as possible (including booking references, names and Peninsular Club numbers). 
• The guest must be a member of the Peninsular Club in order to receive on board spend discount and have their membership number entered at the time of booking. This would ensure any on board spend discount is applied to all applicable purchases.
• The Peninsular Club on board spend discount is applied to purchases after any non-refundable on board spending money allocated to the on board account and/or to all linked on board accounts, where relevant, has been used.

Children

• Children aged 16-18 years olds are entitled to the same benefits as adults, with the exception of alcohol being substituted by a non- alcoholic alternative.
• Children aged 17 and under will receive a gift designed specifically for their age group. They will also receive the on board spend discount appropriate to their tier level.
• A child’s on board discount cannot be transferred to their parent or guardian. 

Contacting the Loyalty Club

Guests can contact the P&O Cruises Peninsular Club via telephone: 0345 357 6969 (Local call charges apply) or by email - loyalty@pocruises.com. Please include full name, name of person they last travelled with, landline or mobile number, name of last ship or cruise date.

Related questions

• How can I check which loyalty level a guest is in CRM?
• When will the Moments Peninsular Club magazine be sent out?
• Can I merge international membership numbers together?
• I have travelled with P&O Cruises once before, do I qualify for membership in The Peninsular Club?
• Will I get points for travelling with P&O Cruises sister brands?