What kind of car parking arrangements / facilities are available?
Cruise and Passenger Services (CPS) is the only valet parking service recommended by P&O Cruises and the only available service inside the Southampton port estate.
Complimentary car parking
- On occasion, we may offer complimentary car parking at Southampton. All complimentary parking is subject to availability and is not guaranteed.
- If the guest is eligible for complimentary car parking and this has been confirmed by P&O Cruises at the time of booking, they must confirm the reservation of their parking space with CPS.
- Car parking bookings with CPS must be made at least 35 days prior to departure for all sailings.
- Please note that CPS don't offer complimentary parking for blue badge holders and there are no such facilities offered at each of the terminals in Southampton.
- Once booked, guests will be sent a confirmation pack with all the details and a parking sticker for their car.
Arriving at the terminal in Southampton
- Upon arrival at the correct terminal in Southampton, the guest will be directed into a drop off lane where they can unload their luggage (porters are available to assist). Their car is then checked in and the keys left with Cruise and Passenger Services. Guests can then proceed to check in whilst the car is driven by a specialist driver to a long stay car park where it will remain until the day they return. All car parks used are secure and are regularly patrolled both day and night.
- Upon return, once guests have reclaimed their luggage and passed through customs, they should make their way to the car park where they're able to collect their keys and be directed to their car.
How to book
Guests should arrange car parking in Southampton by calling CPS on 0345 071 3939. Please note, guests can secure their space 72 hours after they have booked their cruise holiday. Full details of prices can be obtained, and bookings can be made on the Cruise and Passenger Services website. CPS can also be contacted via email: info@cruiseparking.co.uk
If a guest calls to arrange late car parking in Southampton, we should ask the guest to provide the following information:
- Car registration:
- Booking reference:
- Guest name:
- Cruise number:
- Departure date:
- Duration:
- Address:
- Guest phone number:
- Guest email:
Guests can arrange car parking at many UK airports through Holiday Extras via My P&O Cruises in the "Getting there and Back" section. Once they've booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked. Holiday Extras has 35 years experience in making travel better and is the UK's market leader in pre-booked airport extras, such as airport parking. Holiday Extras make travel better by offering the most trusted and best-value products, along with award-winning customer support. Save up to 60% on airport parking by pre-booking.
Cancelling or transferring a booking
- If the booking has complimentary car parking, then there is no charge for the parking services to be cancelled and the car parking booking will automatically be cancelled along with the cruise booking.
- If guests have booked the car parking directly with Cruise and Passenger Services and paid them directly, then a cancellation charge is applicable if cancelled more than 48 hours prior to embarkation. If the booking is cancelled within 48 hours prior to embarkation, then the full amount of the parking costs are taken as a cancellation fee with no refund.
- Should a guest transfer their cruise to an alternative sailing, then they'll need to rebook their parking with Cruise and Passenger Services whether they are booking independently with them or if the new cruise has the complimentary offer applied to it. If the cruise being transferred from has a complimentary car parking offer applied to it, this may not necessarily be available on the cruise they're transferring to.
Further infomation
- If a situation arises where the guest has had to leave the ship early and their car is parked with Cruise and Passenger Services, the guest should contact them directly to arrange a convenient time for collection.
- If guests intend to take a trailer on their car, they'll need to book two spaces and be charged appropriately.
- If the guest is unable to collect their car on the original disembarkation date, please be reassured that their car will be safely stored in the car park until they're are able to make further arrangements.
- If the cruise arrives back into a different terminal than it embarked, CPS will move the guest's car for them.
- All alternative third-party car parking companies operate externally and have no affiliation to P&O Cruises. All third-party services are off-site and guests will have a long transfer from the car parking facility to the port through busy road networks which can add a large amount of time to the transfer times advertised.
Reactive statements in the case of car parking not being available
Inside D-35
“We are unable to offer complimentary car parking on the Select Price fare for this cruise. Our other Select Price fare benefit, on-board credit, is available instead and with this you’ll receive £XXX to spend on-board. Port parking may be available through Holiday Extras which offers its own spaces. Would you like the details?” If yes, direct the guest to: https://www.holidayextras.com/pocruises/port-parking.html
Outside D-35
“We are unable to offer complimentary car parking on the Select Price fare for this cruise. Our other Select Price fare benefits, on-board credit and complimentary coach transfer, are available for you to choose from instead. Port parking may be available through Holiday Extras which offers its own spaces. Would you like the details?” If yes, direct the guest to: https://www.holidayextras.com/pocruises/port-parking.html