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Can I access the internet on board?

All of our ships are Wi-Fi enabled so you can access the internet on your own devices or via our PC terminals in the Library. Satellite internet packages are available to purchase pre cruise or once on board. Pay per day is available to purchase once on board.

You can also use your roaming partner - when near shore - or the Telenor Maritime network - when at sea. Charges for these connections will be added to your mobile bill rather than your on-board account. Please contact your normal service provider for data allowance and costs. 

POInternet2022V2

New internet packages - My Wifi - More flexible. More focused. Always-on satellite internet

It’s great being able to stay in touch with loved ones back home while you’re away with us. This is why our satellite internet service is easy to access and tailored to how you like to use the internet. Please see the supporting documents below for further information on our new packages:

Package Included Price per 24 hours Price per 24 hours for full cruise
Essential
  • Web browsing
  • Email
  • Music streaming
  • Social media text & images (no video)
£15 £10
Ultimate
  • Everything from the Essential plan
  • + Video streaming
  • + 3 x faster connection
£20 £15

Things to note:

  • You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on-board.
  • If you are on a back to back cruise (two or more consecutive cruises) please note that the satellite internet service may be unavailable during turnaround days when the ships changes from one cruise to the next. 
  • With our packages, you can upgrade any time you like. If you try to use a service from an alternative package, a prompt will appear to point you in the right direction. Then, it’s just a few clicks to upgrade, and you’re away.
  • You can purchase per 24 hours, for your full cruise or on a remainder of cruise basis. There is no activation fee.
  • Peninsular Club loyalty discount is applicable on internet (when purchased on board).

How do I connect / purchase using my device on board?

1. Put your device in airplane mode (or similar)

2. Connect to the ship’s free Wi-Fi: P&OCruises_Guest_WIFI

3. Visit internet.pocruises.com

4. Select your package

 

Access to email

Access to email services are available though both the Essential and Ultimate internet packages. Should your email service provider have enhanced security processes in place such as validation of your account via text, an alternative email account or a series of pre-determined questions, please familiarise yourself with these before you board to ensure ease of access once at sea.

Printing and scanning

Should you wish to print pages in the Library, this will be charged at 30 pence* per black and white page. If you require a document to be digitally scanned, please speak to reception. (*Prices are subject to change)

PC internet station opening hours and locations

The PC internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

PC internet stations are located in the following areas: 

Arcadia - The Library, Midships on Prom Deck

Aurora - The Library, Forward on Sun Deck

Azura - The Library, Midships on P Deck

BritanniaThe Library, Forward on Lido Deck

Ventura - The Library, Midships on P Deck

VAT on internet services on-board

The charges on-board our ships are currently treated as inclusive of any VAT that is payable to the UK or other European Tax Authority.

Calling home

Most people find their mobiles work well at sea. Signal strength can vary a bit, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

You will see Telenor Maritime or 90112 on your mobile’s display. This means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.
Due to the ship’s location, there may be occasions where your phone is unable to find a signal.

We are happy to offer a full 3G service on board Britannia.

Skype and video calling connections

These services are available with the Ultimate package, however please be aware that unpredictable satellite connectivity can impact the quality of the service. 

Free internet for guests with disabilities or care requirements

Guests requesting free internet on board to manage their health condition or for an accessibility requirement related to their disability will be entitled to 1 x 100 minute Internet Voucher for each 7 days upon request at point of booking or from accessibility@carnivalukgroup.com prior to their cruise.

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