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Can I access the internet on board?

All of our ships are Wi-Fi enabled, so guests can access the internet on their own devices or via our PC terminals in the Library. Satellite internet packages are available to purchase pre-cruise via My P&O Cruises or once on board. Pay per day is available to purchase once on board.

Guests can also use their roaming partner when near shore or the Telenor Maritime network when at sea. Charges for these connections will be added to guest's mobile bill rather than their on-board account. Guests should contact their normal service provider for data allowance and costs. 

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Internet packages - My Wifi - More flexible. More focused. Always-on satellite internet

We understand how important it is for our guests to able to stay in touch with loved ones back home while they're away with us. This is why our satellite internet service is easy to access and tailored to how they like to use the internet. Please see the supporting documents below for further information on our packages:

Package Included Price per 24 hours for full cruise Price per 24 hours
Essential
  • Web browsing
  • Email
  • Music streaming
  • Social media text & images (no video)
 £12 £18
Ultimate
  • Everything from the Essential plan
  • + Video streaming
  • + 3 x faster connection
 £18 £24

Things to note:

  • Guests can use their satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire devices into an internet connection on-board.
  • If guests are on a back to back cruise (two or more consecutive cruises), the satellite internet service may be unavailable during turnaround days when the ships changes from one cruise to the next. 
  • With our packages, guests can upgrade any time they like once on board. If they try to use a service from an alternative package, a prompt will appear to point them in the right direction. Then, it’s just a few clicks to upgrade.
  • Once on board, guests can purchase per 24 hours for their full cruise or on a remainder of cruise basis. There is no activation fee.
  • Peninsular Club loyalty discount is applicable on internet.
  • If purchasing via My P&O Cruises, guests must purchase the internet plan for the entire duration of their holiday.
  • Internet packages are available to pre-purchase from the moment the guest makes the booking until three days before departure.

How do I connect / purchase using my device on board?

1. Put your device in airplane mode (or similar)

2. Connect to the ship’s free Wi-Fi: P&OCruises_Guest_WIFI

3. Visit internet.pocruises.com

4. Select your package

Access to email

Access to email services are available though both the Essential and Ultimate internet packages. Should guest's email service provider have enhanced security processes in place, such as validation of the account via text, an alternative email account or a series of pre-determined questions. We recommend that guests familiarise themselves with these before they board to ensure ease of access once at sea.

Printing and scanning

Should guests wish to print pages in the Library, this will be charged at 30 pence* per black and white page. If guests require a document to be digitally scanned, they should speal to Reception. (*Prices are subject to change)

PC internet station opening hours and locations

The PC internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

PC internet stations are located in the following areas: 

Arcadia - The Library, Midships on Prom Deck

Aurora - The Library, Forward on Sun Deck

Azura - The Library, Midships on P Deck

Britannia - The Library, Forward on Lido Deck

Ventura - The Library, Midships on P Deck

VAT on internet services on-board

The charges on-board our ships are currently treated as inclusive of any VAT that is payable to the UK or other European Tax Authority.

Calling home

Most people find their mobiles work well at sea. Signal strength can vary a bit, but guests should be able to do all the usual things – make and receive calls, send text messages and photos.

Guests will see "Telenor Maritime" or "90112" on their mobile’s display. This means they are using International Marine Roaming and the cost of making and receiving calls and texts will be added to their mobile bill, not their ship account.

Guest's service provider should be able to give them a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.
Due to the ship’s location, there may be occasions where phones are unable to find a signal.

We are happy to offer a full 3G service on board Britannia.

Skype and video calling connections

These services are available with the Ultimate package, however please be aware that unpredictable satellite connectivity can impact the quality of the service. 

Free internet for guests with disabilities or care requirements

Guests requesting free internet on board to manage their health condition or for an accessibility requirement related to their disability will be entitled to 1 x 100 minute Internet Voucher for each seven days upon request at point of booking or from accessibility@carnivalukgroup.com prior to their cruise.

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