Can I access the internet on board?
All of our ships are Wi-Fi enabled, so guests can access the internet on their own devices or via our PC terminals in the library on some of our ships. Satellite internet cruise-length packages are available to purchase pre-cruise via My P&O Cruises or once on-board. Pay per day is available to purchase once on-board.
P&O Cruises has now partnered with Starlink to provide our on-board Wi-Fi. Starlink innovation will revolutionise our Wi-Fi on-board, offering improved connectivity and bandwidth.
Guests can also use their roaming partner when near shore or the Telenor Maritime network when at sea. Charges for these connections will be added to guest's mobile bill rather than their on-board account. Guests should contact their normal service provider for data allowance and costs, or any spend caps they choose to apply.
Internet packages - My Wifi - More flexible. Always-on satellite internet
We understand how important it is for our guests to able to stay in touch with loved ones back home while they're away with us. This is why our satellite internet service is easy to access and tailored to how they like to use the internet. The functions of the packages remain unchanged with Starlink. Please see the supporting documents below for further information on our packages:
- My Wifi FAQ (please see grid below for up to date pricing)
- My Wifi flyer (please see grid below for up to date pricing)
There will also be a 15% discount on the Wifi package prices *when purchased pre-cruise (no offer end date).
|
Package |
Included |
Price per 24 hours (for 1 device) |
Price per 24 hrs (for 4 devices) |
Price per 24 hrs |
|
Essential |
|
|
|
24 hrs - £18 |
|
Ultimate |
|
|
|
24 hrs - £24 |
Things to note:
You can view a wifi factsheet here.
- Guests can use their satellite internet package on any device, but not simultaneously on multiple devices on a single device plan. Multiple device plans (up to 4) are available for guests to choose, a 10% discount is applied for each additional device.
- It is not possible to wire devices into an internet connection on-board.
- If guests are on a back-to-back cruise (two or more consecutive cruises), the satellite internet service is available until 12:00 on the end of the preceding cruise and guests are able to purchase their next package immediately after.
- With our packages, guests can upgrade any time they like once on-board. If they try to use a service from an alternative package, a prompt will appear to point them in the right direction. Then, it’s just a few clicks to upgrade.
- Once on-board, guests can purchase per 24 hours or for their full cruise or on a remainder of cruise basis. There is no activation fee.
- Peninsular Club loyalty discount is applicable on internet.
- If purchasing via My P&O Cruises, guests can only choose the internet plan for the entire duration of their holiday.
- Internet packages are available to pre-purchase from the moment the guest makes the booking until three days before departure.
How do I connect / purchase using my device on-board?
- Put your device in airplane mode (or similar)
- Connect to the ship’s free Wi-Fi: P&OCruises_Guest_WIFI
- A prompt should then appear with a button to select or visit internet.pocruises.com
- Select your package
The person who purchases the package will register and create a username and password, this set of credentials will then be used across any other devices (on multiple device plans)
Access to email
Access to email services are available though both the Essential and Ultimate internet packages. Should guest's email service provider have enhanced security processes in place, such as validation of the account via text, an alternative email account or a series of pre-determined questions. We recommend that guests familiarise themselves with these before they board to ensure ease of access once at sea.
PC internet station opening hours and locations
The PC internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.
PC internet stations are located in the following areas:
- Arcadia - The Library, Midships on Prom Deck
- Aurora - The Library, Forward on Sun Deck
- Azura - The Library, Midships on P Deck
- Britannia - The Library, Forward on Lido Deck
- Ventura - The Library, Midships on P Deck
VAT on internet services on-board
The charges on-board our ships are currently treated as inclusive of any VAT that is payable to the UK or other Tax Authority.
Calling home
Most people find their mobiles work well at sea. Signal strength can vary a bit, but guests should be able to do all the usual things – make and receive calls, send text messages and photos.
Guests will see "Telenor Maritime" or "90112" on their mobile’s display. This means they are using International Marine Roaming and the cost of making and receiving calls and texts will be added to their mobile bill, not their ship account.
Guest's service provider should be able to give them a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.
Due to the ship’s location, there may be occasions where phones are unable to find a signal.
We offer a full 3G/4G service on-board our ships.
Skype and video calling connections
These services are available with the Ultimate package, however, please be aware that unpredictable satellite connectivity can impact the quality of the service.
Free internet for guests with disabilities or care requirements
Guests requesting free internet on-board to manage their health condition or for an accessibility requirement related to their disability will be entitled to 1 x 100 minute Internet Voucher for each seven days upon request. This can be requested through the On Board Needs Questionnaire or from accessibility@carnivalukgroup.com prior to their cruise.
Requests for access to support the use of a medical device should be emailed to medical@carnivalukgroup.com. Written evidence of the requirement from a medical professional e.g. GP, diabetic nurse is required.
Please be aware that we cannot guarantee availability or minimum connectivity speed. Your connection speed may not be suitable for some applications, particularly those involving real-time high bandwidth uses; therefore recommend that you discuss your travel plans with your doctor to ensure that it is safe for you to travel.