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Where can I find information about my flight?

You can find information about your flight:

  • On Cruise Personaliser
  • On your flight confirmation
  • On your E-Ticket
  • By calling our Customer Contact Centre please visit our website for contact details, or by contacting your booking agent


Flight Confirmations

A flight confirmation should be sent to you if booked direct or your travel agent via email when your flights are confirmed. If you are travelling on one of our dedicated charter flights you should receive this from 180 days prior to your departure, and if you are travelling on a scheduled flight you should receive this from 300 days prior. If you do not receive a flight confirmation, please contact our Customer Contact Centre who will be able to assist you.

If you make any changes, such as upgrading your flight, a new confirmation will be issued straight away and you should receive this via email the following day. At this stage information will also be available via your online Cruise Personaliser on the itinerary pages.   

For further information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?


Your E-Ticket will be available via Cruise Personaliser from approximately 45 days before departure. It contains both your flight and cruise ticket information and can be accessed by selecting E-Tickets from the "Travel Documents" menu. Your E-ticket contains:

  • Your airline and flight number
  • Class of travel
  • Departure and arrival times
  • Departure terminal information
  • Baggage information

E-Tickets can be downloaded from Cruise Personaliser and printed by you up to two days prior to departure. We advise that you print your E-Tickets as close to departure as possible as this will ensure they contain the most up to date information about your journey. It is important that you carry these with you as proof of onward travel is required to enter some countries.  


Secure Guest Data

We are required to provide airlines with Secure Flight Guest Data for guests with air travel as part of their booking. This is applicable for flights into, out of, within and over the United States of America and all information is collected by the TSA (Transport Security Administration). The information required is full names of all guests as they appear on their passport (including middle names), date of birth and gender. 

Secure Flight is a behind-the-scenes program that enhances the security of domestic and international commercial air travel through the use of improved watch list matching. By collecting additional guest data it improves the travel experience for all airline guests, including those who have been misidentified in the past.


Additional Information

Allocation of flights to fly-cruise bookings

Charter Flights - If flight details show as XXTBA/XX999 then these times are still to be advised and timings shown are incorrect. We send out flight confirmations at various stages in the booking cycle to capture new bookings

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