Can I bring oxygen on board?
Whilst we are happy to welcome guests on board who require oxygen via concentrator, we're still unable to accept guests requiring oxygen via cylinder, bottle or tank on board.
If you are travelling with CPAP (or any other mechanical ventilatory support), an oxygen concentrator or peritoneal dialysis you should discuss your fitness to travel on your chosen itinerary with your primary health care provider. You must have full travel insurance that covers you for all pre-existing health conditions. If you have any queries or require any additional support, please contact our medical team via email medical@carnivalukgroup.com
Flights
If guests require additional oxygen on a flight, please see "Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?".
Additional Information
- You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
- If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible after booking and no later than two weeks before they sail. You can send them a reminder to do this by following this process guide.
- We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.