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Are we able to send an Accessibility and Medical Questionnaire and Fact Sheet?

Due to the evolving changes regarding Covid-19 we are in the process of updating our Accessibility and Medical questionnaire and Fact Sheet, once this has been finalised we will get this sent out to you. This will also be available on the website and updated as necessary. Please ensure you visit www.pocruises.com/cruise-with-confidence for the latest information and that you log onto My Cruises and check your contact details are up to date.

If a guest calls to advise us of any mobility/medical requirements, please see the below reactive statement;
 
At this time, we have suspended issuing the Accessibility and Medical questionnaire and Fact sheet. We are in the process of reviewing these, in line with our Return to sailing/Health protocols. It is likely that the current guidance will evolve closer to the time of sailing and all guests with bookings will be advised of the latest advice and screening measures.
 
In the meantime you can still add the '2499 SSV' to bookings, this will ensure guests receive the updated version when it is finalised, Please use the following response when discussing this with the guest as they will not receive the questionnaire immediately after making their booking as they normally would. We would also kindly ask that no versions (old or recently updated) to be kept and sent to guests during this time.

This will ensure we are aware of the guests requirements.

Why do I need to complete a medical questionnaire for every cruise?

Once we have reviewed our Accessibility and Medical questionnaire, these will be made available for guests to complete accordingly.

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Additional Information

Please Note: At this time, we have suspended issuing the Accessibility and Medical questionnaire and Fact sheet. We are in the process of reviewing these, in line with our Return to sailing/Health protocols. It is likely that the current guidance will evolve closer to the time of sailing and all guests with bookings will be advised of the latest advice and screening measures.
 
In the meantime if a guest has a medical condition, disability and/or is bringing a wheelchair or scooter on board please request a questionnaire via Polar Online as usual. Please login to Complete Cruise Solution and select "Book and modify tab" and then select the option on the left hand side for the "CCS Booking Engine User Guide and How to Guides."
 
This will ensure we are aware of the guests requirements.
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