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Can I see a "Your on-board needs" questionnaire and guide / can we send one out?

Guests with accessibility and mobility requirements must complete a "Your on board needs" questionnaire via My Cunard as soon as possible after booking and no later than two weeks before they sail*.

It is extremely important that guests complete the questionnaire, so that we can ensure we have an accurate and up to date record of any requirements - this includes providing any assistance requirements in the event of an emergency.

To ensure that we have an accurate and up-to-date record of guests’ requirements, a new "Your on board needs" questionnaire must be submitted for each voyage or if the guest’s circumstances change. Please note: If submitting a new questionnaire this will delete any information previously submitted so full information must be submitted on a new questionnaire.

*If the guest has booked a voyage which sails within two weeks, they can still complete the "Your on-board needs" questionnaire on My Cunard. The deadline of two weeks is to deter as many guests as possible from submitting a late questionnaire because it makes it more likely that we won't be able to accommodate their request.

Additional Information

  • You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
  • If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible after booking and no later than two weeks before they sail. You can send them a reminder to do this by following this process guide.
  • We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.
  • If a guest transfers their booking or there's a name change, a new "Your on-board needs" questionnaire must be requested by you and completed by the guest.
  • Bookings in the US will follow a process set out by the same process. 
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