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What is the Medical/Mobility Questionnaire and Fact Sheet?

Please find the sample of the Medical/Mobility Questionnaire and Fact Sheet

If a guest calls to advise us of any mobility/medical requirements at 3 days or less before departure please email Disability and Medical with this information. Please mark your email urgent ensuring the departure date is clearly stated in the subject box. If the guest requires any mobility aids such as raised toilet seat, shower chair/stool please check with Guest Services to see if there is any inventory available, alternatively they can bring their own or contact Mobility at Sea.

If the guest is departing in more than 3 days, then please follow the below process to ensure a questionnaire is sent out. 

If a guest has a medical condition, disability and/or is bringing a wheelchair or scooter on board please request a questionnaire via Polar Online. Please login to Complete Cruise Solution and select "Book and modify tab" and then select the option on the left hand side for the "CCS Booking Engine User Guide and How to Guides."

This wil ensure we are aware of the guests requirements.

Why do I need to complete a medical questionnaire for every cruise?

We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information, we understand circumstances can change therefore it is important for this to be completed.

Additional Information

Please request a questionnaire via Polar Online. Please login to Complete Cruise Solution and select "Book and modify tab" and then select the option on the left hand side for the "CCS Booking Engine User Guide and How to Guides." 

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