Accessibility - frequently asked questions
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Question |
Answer |
Which of your ships have accessible facilities? |
All of our ships are wheelchair accessible and offer accessible staterooms. |
What facilities can I expect in an accessible stateroom? |
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What is a mobility device? |
Mobility devices are manual wheelchairs, electric wheelchairs and mobility scooters. Manual wheelchair
Electric wheelchair
Mobility scooter
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What is a mobility aid? |
Walking frames (providing width is within 50cm), walking sticks, rollators are examples of smaller mobility aids. |
Do I need to notify Cunard that I'm bringing a mobility device on board? |
Yes, mobility devices must be declared at the time of booking. |
Which staterooms have a handrail in the shower? |
All staterooms have a handrail in the shower. |
What do I need to know when using my mobility device in public areas? |
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How do I know if I require an accessible stateroom or a standard stateroom? |
You may find "Which cabins are suitable for a full-time wheelchair user or a mobility scooter user?" useful. |
Can I travel without a carer or companion? |
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Does my electric mobility device need to be PAT tested before embarkation? |
No. If for any reason a mobility scooter needs to be tested, the Electrical team will contact the guest once on board to carry out a PAT test and they’ll will be informed of the result afterwards. |
Where can I leave my mobility device when I'm not using it? |
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Can I take my mobility device on a tender? |
If a guest intends to take their mobility device on a tender, no component piece is to weigh more than 20 kg when disassembled. Please note that the guest or their travelling companion is responsible for assembling and disassembling the wheelchair/ mobility scooter. The crew will endeavour to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40lb. |
How do I book an accessible shore experience? |
We have a range of accessible shore experiences available on My Cunard which can be identified by the use of "Accessible" in the title. For guests who are not full-time mobility device users, we also offer low-activity shore experiences which are called "Leisurely". |
How can I learn more about accessibility ashore? |
Cunard has a webpage dedicated to accessibility on shore. This page includes information on:
You can access this page via the weblink: https://www.cunard.com/en-gb/the-cunard-experience/accessibility/accessible-shore-excursions |
Do you cater for children with disabilities in the children's clubs? |
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Additional Information
- You must ensure to ask every guest “In the unlikely event of an emergency, would anyone on the booking need assistance?”. If they would require assistance, please add the relevant level of support to Polar Online using the "package list" option. If a guest is bringing a mobility scooter or wheelchair on board, you must add evacuation chair assistance for them. However, it’s not possible to add this resource to existing bookings. If this step is missed or needs to be added post-booking, please complete the Partnership Helpdesk Webform and we'll come back to you as soon as possible. For bookings sailing within the next six months, you should call the Partnership Helpdesk for urgent support.
- If the guest has mobility or accessibility requirements, they must complete their "Your on-board needs" questionnaire via My Cruise as soon as possible after booking and no later than two weeks before they sail. You can send them a reminder to do this by following this process guide.
- We have a range of how-to-guides on Shine Rewards Club. Please click here for Cunard and here for P&O Cruises.
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club