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What is the check in process?

The content covered here will give you all the information you need to know about checking in for your cruise. From embarkation at the terminal, priority check in, and registering a payment card.

We want your holiday to get off to a great start with quick and easy check in and embarkation. 

Southampton/New York departures

Due to the large number of guests embarking our ships, we operate a staggered check in and embarkation process. You will be allocated an Arrival Time which can be found My Cunard.

To ensure you spend less time in the terminal and more time on board, we kindly ask that you adhere as closely as possible to your allotted Arrival Time. We are unable to change your allocated embarkation time.

Please note Platinum and Diamond Tier members receive priority check in once they arrive at the terminal at their designated time.

The earliest arrival time is at 12.30pm, which is reserved for:

  • Grills Suite guests
  • Guests who have booked a wedding at sea (applicable to the bride and groom only).  

After which, priority will be given to those who arrive at their allotted time. You are welcome to arrive earlier of course, but if you do we will ask you to make yourself comfortable in the terminal until we are able to check you in. This may well be before your allotted time, we promise we won’t make you wait around unnecessarily.

The latest time you can check in is one hour before the ship departs.

Arriving by coach

Guests arriving on our preferred partner, Intercruises coaches will be issued with a separate colour card before leaving the coach. This group letter will be called forward to check in usually within 20mins of entering the terminal.

Any guest arriving on Eavesway or any other coach service, will be viewed as "independent" and they will be called forward as soon as we are able to slot them in.

Late arrivals

On the day of departure, if you are running late and likely to arrive at 3.45pm or later, please call the Enquiries Desk at your cruise terminal: 

Mayflower Cruise Terminal 023 8065 6429/31
Ocean Cruise Terminal – 023 8071 7994/97
City Cruise – 07917 520099
QE2 Terminal – 07917 520099

Please note that these numbers will only work when there is a ship in the terminal.

Fly Cruise Departures

If you are flying out to meet your ship, then you will find no Arrival Time on My Cunard. On arrival at the airport in the destination, you will be met by one of our representatives and transferred to the ship.

Online Check In

Cunard has rolled out the enhanced online check in facility, which guests complete prior to arrival at the terminal from 21 days prior to departure.

Guests will be able to log in and fill out their passport details, register a payment card for their cruise, upload a photo(s) and download boarding pass(es). Guests will have the flexibility to register one card for all guests travelling, or a different card for each guest in the booking. 

We are constantly looking at ways to enhance the guest experience and believe this will reduce the time spent in the terminal, allowing you to start enjoying your holiday on board with us even quicker!

Guests will receive an email advising that online check-in is open for their cruise and will be asked to visit and enter their log in details. These are first name, surname, date of birth and booking reference to log in.

Once logged in guests will need to:

  1. Enter Passport information for the guests they wish to check in
  2. Enter payment card information
  3. Select which guests the payment card will be applied to.  All children must also have a payment card added
  4. Upload a photo.  Doing this will reduce time in the terminal.  However it is not mandatory and if the Guest is unable to upload a photo, one will be taken at the terminal at the check-in desk.
  5. Guests with passport information completed and a payment card successfully registered (mandatory) are now checked in.  Uploading a photo is not mandatory to complete check-in.
  6. Download Boarding Pass for completed guests

Guests under 18

What is the check-in process for a guest traveling on a booking if they are under the age of 18?

Online check-in for minors (guests under 18 years old) must be completed by an accompanying adult on the booking.

 What is the process for a guest completing the Health Declaration if they are under 18?

The parent/guardian must complete a Health Declaration for all under 18s traveling with them and they’ll be asked to complete it again at the terminal/airport.

Registering a payment card

Registering a payment card for use on board can be done via the online check in portal or at the terminal at the time of embarkation.

You can register a different credit card for each guest, or just use one card for all members in your party. The value of your on board account(s) will be automatically charged to the registered credit card(s) at the end of your cruise.

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