What kind of car parking arrangements / facilities are available?
Cruise and Passenger Services is the only valet parking service recommended by Cunard Line and the only available service inside the Southampton port estate.
Complimentary car parking
On occasion, we may offer complimentary car parking at Southampton.
If you are eligible for complimentary car parking and this has been confirmed by Cunard Line at the time of booking, you must confirm the reservation of your parking space no later than 35 days prior to departure with Cruise and Passenger Services directly.
Please note that Cruise and Passenger Services do not offer complimentary parking for blue badge holders and there are no such facilities offered at each of the terminals in Southampton.
Once booked, you will be sent a confirmation pack with all the details and a parking sticker for your car.
Please note, all complimentary parking is subject to availability and is not guaranteed.
Arriving at the terminal in Southampton
Upon arrival at the correct terminal in Southampton, you will be directed into a drop off lane where you can unload your luggage (porters are available to assist). Your car is then checked in and the keys left with Cruise and Passenger Services. You can then proceed to check in whilst the car is driven by a specialist driver to a long stay car park where it will remain until the day you return. All car parks used are secure and are regularly patrolled both day and night.
Upon return, once you have reclaimed your luggage and passed through customs you should make your way to the car park where you are able to collect your keys and will then be directed to your car.
How to book
To arrange car parking in Southampton please call Cruise and Passenger Services (CPS) on 0345 071 3939 no later than 35 days prior to departure. Please note you can secure your space 72 hours after you have booked your voyage.
If a guest calls to arrange late car parking in Southampton we should ask the guest to provide the following information:
· Car Registration:
· Booking reference:
· Guest name:
· Voyage number:
· Departure date:
· Duration:
· Address:
· Guest phone number:
· Guest email:
To arrange your car parking at the airport: You can arrange car parking at many UK airports through Holiday Extras via My Cunard in the "Getting there and Back" section. Once you have booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked.
Full details of prices can be obtained, and bookings can be made on the Cruise and Passenger Services website. If you intend to take a trailer on your car, you will need to book two spaces and be charged appropriately. Cruise and Passenger Services can also be contacted via email on info@cruiseparking.co.uk
Cancelling or transferring your booking
If your booking has complimentary car parking then there is no charge for the parking services to be cancelled and your car parking booking will automatically be cancelled along with your voyage booking.
If you have booked your car parking directly with Cruise and Passenger Services and paid them directly, then a cancellation charge is applicable if cancelled more than 48 hours prior to embarkation. If the booking is cancelled within 48 hours prior to embarkation, then the full amount of your parking costs are taken as a cancellation fee with no refund.
Should you transfer your voyage to an alternative sailing then you will need to rebook your parking with Cruise and Passenger Services whether you are booking independently with them or if your new voyage has the complimentary offer applied to it.
Please note: If the voyage you are transferring from has a complimentary car parking offer applied to it this may not necessarily be available on the voyage you are transferring to.
Hamburg Sailings
Guests can use the link in My Cunard to book parking in Hamburg through Holiday Extras.
Further Infomation
If a situation arises where you have had to leave the ship early and your car is parked with Cruise and Passenger Services, please contact them directly to arrange a convenient time for collection.
CPS - 0345 071 3939
info@cruiseparking.co.uk
If you are unable to collect your car on your original disembarkation date, please be reassured that your car will be safely stored in the car park until you are able to make further arrangements.
All alternative third-party car parking companies operate externally and have no affiliation to Cunard Line. All third-party services are off-site and you will have a long transfer from the car parking facility to the port through busy road networks which can add a large amount of time to the transfer times advertised.