Occasionally, for operational reasons, it may be necessary for us to change the cabin that guests have booked. Should this occur, rest assured we will move them to a more preferential cabin* within the cabin type booked i.e if they booked an Inside cabin, they will remain booked in an Inside cabin but in a more preferential location at no extra charge. These are called "automatic upgrades" and are allocated automatically.

If the guest only wishes to be considered for an automatic upgrade if it would result in an upgrade to a different cabin type, they should make this distinction at the time of booking. Please note, this option is not yet available to guests who book online. For guests who have booked online wishing to opt in for this upgrade option, please call our Customer Contact Centre, who will amend the booking. If guests receive a free automatic upgrade, please note that it is irreversible.

If the guest wishes to opt out of the complementary upgrade, please insert a NO during the recap process which will add a NUP to the guest's booking.

If the guest has chosen their booked cabin for a particular reason (for example to be in a specific position on the ship or to be located close to friends or relatives in their party) and do not wish to be considered for a automatic upgrade, simply let us or your booking representative know at the time of booking.

Please note, the opportunity of an automatic upgrade is never guaranteed and any cabin changes are made at the discretion of P&O Cruises. If guests wish to pay to upgrade their cabin (from a Sea View (Outside) to a Balcony cabin for example), they should call their booking representative.

*Preferential cabins are based on historic guest data and preferences.

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