What can I suggest if the guest is travelling to Southampton independently to join the ship and their Arrival Time isn't available yet?
In some cases, a guest may drive, get a coach or fly to Southampton independently to join the ship and want to know their Arrival Time to make plans. If their Arrival Time isn't available yet, you can advise that check-in at Southampton could be any time between 11:30 and 16:00 (subject to delays) and their allocated time will be confirmed on My Cunard from 21 days prior to departure.
It's important that guests check-in at their Arrival Time to avoid congestion in the terminal, so we recommend that they're in Southampton by 11:30 in case this is the time they're allocated. If their Arrival Time is later, there's lots to do in Southampton while they wait.
You may find "When are luggage labels and Boarding Pass available?", "What is the check in process?" and "Can I pre-board my luggage?" helpful.