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What should I do if I have lost some property on board?

If you have lost an item whilst on board, please email or please write to:

Lost Property
Carnival UK
Carnival House
100 Harbour Parade
SO15 1ST


We require the following details:


In the subject field of your email:
Your booking reference
The cruise number & cabin number
Brief description of lost item


In the body of your email:
Your name
The cabin number
Your email address
Your telephone number
A detailed description of the lost item/s - include a photo if possible



If you have lost an item during your flight or at the airport, please contact the airline you travelled with directly. If you have lost an item during a P&O Cruises coach transfer, please contact the relevant coach company directly.

Non-returnable items

Please note for reasons of hygiene, safety and storage purposes we do not handle and as such are unable to return any of the following:

  • All clothing and shoes, including items such as underwear, swimwear, etc
  • Items that cannot be directly traced to a guest or cabin
  • Medical items, medication, toiletries and cosmetics
  • Items that have been in close bodily contact, such as hearing aids, dental items, including electric toothbrushes, etc
  • Consumable items of any kind 
  • Items deemed unsuitable to be returned
  • Duty free items

Please note, if a clothing item is found in a suit carrier with luggage labels, we will follow our standard procedure and hand it to the Baggage Handling Company to return to its owner. In the case of being found in a suit carrier without labels, we won’t be able to return it for hygiene reasons.


If you have lost or found some luggage, please see What should I do if I have lost / found some luggage?

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