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What facilities do you have on board for deaf or the hard of hearing?

Deaf and hearing impairment.

All of our ships are equipped with the following enhancements for guests who are deaf or hard of hearing.

For guests who use their own devices and software for translation or conversion of information for deaf or hard of hearing, please contact Reception once on board to discuss your requirements.

All of our ships are equipped with the following enhancements for guests who are deaf or hard of hearing.

Hearing loop

We are able to offer a hearing loop facility (which requires you to move your hearing aid to the position) at Southampton cruise terminals and at the purser’s office on board. In addition we also provide an ‘infra-red’ hearing support system within some of our theatres and show lounges - compatible headsets are available from the purser’s office.

Should you require the use of the hearing support system, please speak to the production staff at the venue who will be able to direct you to the best location in order to utilise the equipment correctly.

Visual alert systems

A limited number of wireless visual alert systems and textphones are available on board. The textphone system is subject to the availability of telephone lines on board. The textphone will also enable us to alert you to any important announcements concerning your voyage and in the event of an emergency. Please note the visual alert system will reduce surface space in your stateroom.

To request a visual alert system please select the relevant question on the accessibility and medical questionnaire.

Subtitles

Our in-stateroom emergency video offers closed captioning. The televisions within the staterooms don’t have closed captioning due to the way that the satellite signal is received. 

Should you wish to watch a DVD in your stateroom, we can provide access to a DVD player and a DVD library which contains closed captioning, please note that these are subject to availability. Please speak to the purser’s office for further information.

Theatre shows

We are able to provide a transcript of the songs during the theatre shows for deaf and hearing impaired guests. Please request this at reception or with a member of the production staff.

Shore excursions.

Providing that we are aware prior to sailing that you would like written commentary of an organised shore excursion, we will work with the tour agent and endeavour to provide this for you. Please call our Customer Contact Centre as soon as possible to request this.

You may find the following questions useful: What assistance is offered to guests with a disability or reduced mobility? and What is the Medical/Mobility Questionnaire and Fact Sheet?

 

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