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What are the Travel Agent opening hours for the Customer Contact Centre?

For travel agents, our Customer Contact Centre is open from:


Monday: 08:30 - 18:00

Tuesday: 08:30 - 18:00

Wednesday: 08:30 - 18:00

Thursday: 10:00 - 18:00 (due to training)

Friday: 08:30 - 18:00

Saturday: 08:30-18:00

Sunday: Closed


Please call 0344 338 8656 (calls cost 7p per minute plus your telephone company's network access charge). For urgent calls where guests are travelling within the next 24 hours, we will still be able to assist you until 8pm on weekdays.


Please note that you are able to book any voyage via as well as making any of the following booking modifications:


  • Request a copy of the confirmation
  • Amend a stateroom in a grade booked
  • Amend a dining siting
  • Amend a table size
  • Amend a bed configuration
  • Upgrade a stateroom
  • Cancel a booking
  • View guest flight times
  • Amend who guest wish to dine / travel with
  • Amend guest's address and/or telephone number
  • Add gifts and special services

  *Subject to change on Bank Holidays and over the festive period


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