Complete Cruise Solution

Can I access the internet on board?

All of our ships are Wi-Fi enabled so guests can access the internet on their own devices or via our terminals in the library or ConneXions. Satellite internet packages are available to purchase pre-cruise via My Cunard or once on board. Cunard internet packages are day based, not minute based.

Cunard has now partnered with Starlink to provide our on board WiFi. Starlink innovation will revolutionise our WiFi on board, offering improved connectivity and bandwidth.

Starlink is already fully operational on Queen Elizabeth, and aims to be operational across the entire fleet by the end of 2023. Queen Anne will launch with Starlink.

Guests can also use their roaming partner when near shore or the Telenor network when at sea. Charges for these connections are set by guest's network service provider and will be added to their mobile bill rather than their on board account. Guests should contact their normal service provider for data allowance and costs. 

Guest access points

We are also installing guest access points, Wi-Fi receiver points, in all staterooms, meaning that guests will be able to access WiFi from the comfort of their own stateroom.

Internet packages:

Guest wifi benefits

The functions of the packages remain unchanged with Starlink.

Starlink launch offer, save 15%

• For a limited time, guests can enjoy either the Essentials or Premium internet plan with a 15% discount
• Offer runs 18 September to 30 November 2023
• This offer can be redeemed on board, or when pre-purchasing through MyCunard
• Essential internet package will be $15 per day, and the Premium package will be $20 per day

Things to note:

• Guests should head to the Library or ConneXions on board to confirm their satellite internet package and redeem their credit – find out more in our Gift Catalogue. Once they have booked their voyage, visit My Cunard to find out how to purchase internet credit.
• Internet credit can be used to purchase a satellite internet package. Guests can also buy internet packages at any time during their voyage. To do this, they can open a browser on their device, log on to the ship’s WiFi and follow the instructions. Alternatively, pop along to the Library or ConneXions.
• Guests can use their satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire a device into an internet connection on board.
• If guests are on a back to back (two or more consecutive) voyage(s), the satellite internet service may be unavailable during turnaround days when the ship changes from one cruise to the next.  
• If purchasing via My Cunard, guests must purchase the internet plan for the entire duration of their voyage.
• Internet packages are available to pre-purchase from the moment the guest makes the booking until three days before departure.

Connection speed

Please note, while Starlink can offer up to 200mbps, this is dependent on satellite availability. Therefore, there may be areas in which this service is not be available. We are continuing to investigate options and opportunities to improve connectivity as they arise. 

While we strive to provide the best possible internet service for our guests, it should be noted that the “at sea” performance does not match “at home” expectations and the service will be slower than terrestrial connectivity. 

We are unable to provide a guaranteed speed due to a number of factors that impact on performance. These include:

o Concurrency level (number of users utilising the system)
o Latency
o Geographical location
o Physical blockage
o Weather (both in the vicinity of the ship and at the terrestrial landing station)
o Satellite congestion
o Territorial bandwidth restrictions
o Onboard WiFi infrastructure variations

Access to email

Guests are able to access their own personal email account by using the internet facilities as detailed above. If they do not have an email account, our Librarian and Purser’s Office will be happy to help them set one up using the provider of their choice.

Printing and scanning

Guests can print pages in the Library or ConneXions; a small charge per page will be added to their on board account. If guests require a document to be digitally scanned, they should speak to the Purser’s Desk.  

Complimentary Internet Time for Cunard World Club Members

If guests are a Cunard World Club (CWC) member, we are pleased that they will receive complimentary internet as a benefit of membership. They'll receive a credit to the same value that they can spend against our Cunard Guest Wi-Fi as detailed below (CWC guests previously received a free number of hours.) Internet benefit will be automatically credited to guest's on board account and can be redeemed against the new Wi-Fi plans straight away.

At this time, credits can’t be redeemed prior to departure via My Cunard, meaning that guests have to wait until they board to purchase an internet plan.

Any enquiries about World Club usage will be dealt with in the Voyage Sales Office in the Grand Lobby on Deck 1.

Internet station opening hours and locations

The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

Internet stations are located in the following areas:

• Queen Victoria- The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9:00 - 19:00, except when learning sessions are taking place)
• Queen Elizabeth– The Library on Deck 3
• Queen Mary 2– Cunard ConneXions iStudy on Deck 2

Stay Connected - calling home

Most people find their mobile phones work well at sea. Guests will see "Telenor" or "90112" if they're connected to International Marine Roaming. Charges are added to the mobile bill. Guests can also use their stateroom phone to make calls, charges will be added to their on board account.

Skype and internet calling connections

Guests can make internet calls usings apps like WhatsApp, Facebook and FaceTime if they have purchased the Premium package. 

Free internet for guests with disabilities or care requirements

Guests requesting free internet on board to manage their health condition or for an accessibility requirement related to their disability will be entitled to 1 x 120 minute Internet Voucher for each seven days upon request at point of booking or from accessibility@carnivalukgroup.com prior to their voyage.

Related questions

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