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Can I access the internet on board?

All of our ships are Wi-Fi enabled so you can access the internet on your own devices or via our terminals in the library or ConneXions. Satellite internet packages are available to purchase pre-cruise or once on board. Cunard internet packages are day based, not minute based.

You can also use your roaming partner - when near shore - or the Telenor network - when at sea. Charges for these connections are set by your network service provider and will be added to your mobile bill rather than your on board account. Please contact your normal service provider for data allowance and costs. 

Internet packages:

Guest wifi brochure and FAQ

Guest wifi benefits

Cunard spreadsheet

Package Included Price per 24 hours Price per 24 hours for full voyage
Essential Internet

Web browsing

Email

Music streaming

Social media text & images

$20 $15
Premium Internet

Everything from the Essential plan

+ Video streaming

+ 3 x faster connection

$30 $20

 

Head to the Library or ConneXions on board to confirm your satellite internet package and redeem your credit – find out more in our Gift Catalogue. Once you have booked your holiday, visit My Cunard to find out how to purchase internet credit.

Once on board, your internet credit can be used to purchase a satellite internet package. You can also buy internet packages at any time during your cruise. To do this, open a browser on your device, log on to the ship’s WiFi and follow the instructions. Alternatively, pop along to the Library or ConneXions; a good option if you need a little help.  

You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on board.

If you are on a back to back (two or more consecutive) cruise(s) please note that the satellite internet service may be unavailable during turnaround days when the ship changes from one cruise to the next.  

Free Internet for the Management of Medical Devices Onboard

Guests requesting free internet onboard to manage their diabetes with continuous glucose monitoring devices will be entitled to 1 x 120 minute Internet Voucher for each 7 days upon request from Reception onboard.

Connection speed

While we strive to provide the best possible internet service for our guests, it should be noted that the “at sea” performance does not match “at home” expectations and the service will be slower than terrestrial connectivity. 

We are unable to provide a guaranteed speed due to a number of factors that impact on performance. These include:

o Concurrency level (number of users utilising the system)
o Latency
o Geographical location
o Physical blockage
o Weather (both in the vicinity of the ship and at the terrestrial landing station)
o Satellite congestion
o Territorial bandwidth restrictions
o Onboard WiFi infrastructure variations

Access to email

You are able to access your own personal email account by using the internet facilities as detailed above. If you do not have an email account, our Librarian and Purser’s Office will be happy to help you set one up using the provider of your choice.

Printing and scanning

You can print pages in the Library or ConneXions; a small charge per page will be added to your on board account.  If you require a document to be digitally scanned, please speak to the Purser’s Desk.  

Complimentary Internet Time for Cunard World Club Members

If you are a Cunard World Club (CWC) member, we are pleased to let you know that you will receive complimentary internet as a benefit of membership. You’ll receive a credit to the same value that you can spend against our new Cunard Guest Wi-Fi as detailed below (CWC guests previously received a free number of hours.) Your internet benefit will be automatically credited to your on board account and can be redeemed against the new Wi-Fi plans straight away.

  Cunard World Club
Gold $45 internet credit
Platinum $80 internet credit
Diamond $135 internet credit

Any enquiries about World Club usage will be dealt with in the Voyage Sales Office in the Grand Lobby on Deck 1.

Internet station opening hours and locations

The internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

Internet stations are located in the following areas:

  • Queen Victoria- The Library on Deck 3 (24 hours) and Cunard ConneXions Classroom on Deck 1 - (9am-7pm, except when learning sessions are taking place)
  • Queen Elizabeth– The Library on Deck 3
  • Queen Mary 2– Cunard ConneXions iStudy on Deck 2

Stay Connected - calling home

Most people find their mobile phones work well at sea. You’ll see ‘Telenor’ or ‘90112’ if you’re connected to International Marine Roaming. Charges are added to your mobile bill. You can also use your cabin phone to make calls, charges will be added to your on board account.

Skype and video calling connections

The restrictions with available satellite connectivity and bandwidth make the use of Skype and other video calling (FaceTime etc.) extremely unreliable and we do not recommend their use on-board.

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