Frequently Asked Questions
- When will celebrities be on board?
- Can I pre purchase on board spending money?
- Do you allow assistance dogs on board?
- When can I book my hotel package?
- Why can’t I see a fare type on CCS?
- Do you provide hoists?
- Can I take my own mattress or furniture on board, including profiling beds?
- How do I mark a customer as deceased?
- What can I suggest if the guest is travelling to Southampton independently to join the ship and their Arrival Time isn't available yet?
- Can I hire a room for a private function?
Quick Links...
- NICE CXone support and technical help
- Cunard - ship information flowchart
- Book & Modify - Online
- P&O Cruises - Ship information flowchart
- How to Guides
- Spin Your Bookings
- How do I book an accessible cabin?
- How do I manage a booking online?
- Academy - The Cruise Training Programme
- Book & Modify - Online
- Learn & Earn with Shine Rewards Club