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Do you have kennels on board?

How to Book - process for guests

A voyage booking must be made and deposited for a kennel to be held. It is imperative that we have all the pet details as outlined below at time of booking.

When making your booking, the following details will be required for dogs:

  • Breed
  • Name
  • Pet Height (from floor to top of shoulder)
  • Pet Length in inches (from tip of nose to base of tail)
  • Pet weight in pounds
  • Pet Age at time of sailing
  • Pet Gender

When making your booking, the following details will be required for cats:

  • Breed
  • Name
  • Pet weight in pounds
  • Pet Age at time of sailing
  • Pet Gender

Please check kennel availability by calling the Queen Mary 2 Kennel Dept on:

  • (800) 728-6273 if calling from the US
  • If booking outside of these hours please email kennels@cunard.com to check availability, you can then make the booking as normal whilst you wait to hear back from the kennels department (If there is no availability, the booking can be cancelled free of charge). The Kennel department is open Monday - Friday 6:00am - 5:00pm (PST) / 2:00pm - 1:00am (GMT - UK time) and Saturday & Sunday 6.00am - 2.45pm (PST) / 2:00pm - 10:45pm (GMT - UK time).

If there is availability on Queen Mary 2 Kennels then please call our Customer Contact Centre, please visit our website for contact details, to make a booking. 

 

Kennel space is not confirmed until you have called the kennels line, as the available space is always subject to change. This is only a quick reference guide. You are required to call the kennels line to check if the availability has changed. If it states below that the voyage is sold out, please look to see if it can be waitlisted and advise accordingly. Please do not call for waitlist availability. We will not close or reopen any waitlists in between kennel updates. There is no list that is available for last minute cancellations or 2023 voyages. You can only be waitlisted or added to a list for voyages that are currently available with a confirmed cruise booking. If you want to be made aware of when the voyages will go on sale, please sign up for our offers on our website.

No kennels will be held without a deposited cruise reservation and complete pet details.

 

If the guests required kennel space cannot be fully confirmed they will need to waitlist. We cannot partially confirm kennel space. As such, no guest will clear the waitlist until their entire need can be met.

Animals under 25 pounds cannot occupy a lower kennel.

 Kennel availability

**Click here for kennel availability - this information is current as of 10 August 2022**

 

Approved Routes
Open only on Transatlantic sailings in the following ports of embarkation/disembarkation:

  • Southampton
  • Hamburg
  • New York

It is NOT available for Southampton to Ft. Lauderdale, Ft. Lauderdale to New York, or r/t Fort Lauderdale or any non-transatlantic routing.

All animals are carried to/from Southampton, England at the sole risk of the owner.

 

Veterinarian Services
There is no Veterinarian onboard.

 

Kennel Sizes

  • 12 lower kennels - 6 (H 36" D 35.5" W 30") and 6 (H 36" D 35" W 30")
  • 12 upper kennels - 6 (H 27" D 35.5" W 30") and 6 (H 27" D 35" W 30") 
  • 2 kennels may be opened up to accommodate larger dogs up to 60” in length. Guests are charged per kennel.

Dogs must have their own kennel and cannot share a kennel with other dogs, cats are allowed to share a double kennel with another cat.

 

Weight Restrictions

  • Upper Cage - 25 lbs or less
  • Lower Cage - 26 lbs or more
  • Maximum length measuring from the tip of the nose to the base of tail for 1 upper or lower is 34 inches. 2 cages may be opened up to accommodate pet length maximum of 59 inches.
  • Maximum pet height for all kennels is 27 inches. Measurement is from the top of the shoulder to the floor.

 

Animals We Cannot Accommodate

Due to their size, we cannot accommodate the following dog breeds:

Afghan, Curly Coated Retriever, Bloodhound, Gordon Setter, Borzoi (Russian Wolfhound), Great Dane, Briard, Greyhound, Irish Wolfhound, Irish Setter, Mastiff, Deerhound, New Foundland, Doberman, Pyrenees, St. Bernard, Saluki, Weimaraner, Bull Mastiff and Malamute.

Some may say their dog is small for their Breed, this is why we need to have exact measurements when booking to ensure the dog will fit.

Cats who have Feline leukemia or FIV will not be allowed to sail due to health concerns of all animals travelling.

Dogs Prohibited by the UK Pet Travel Scheme:

  • Pit Bull Terrier
  • Japanese Tosa
  • Dogo Argentino
  • Fila Braziliero
  • or any mix of breed which includes these breeds.

These dogs are considered fighting dogs and are illegal in the UK.  

 

Cost

  • Upper kennel $800*
  • Lower kennel $1000*
  • Cats require two upper kennels $1600* (This is two upper kennels, one kennel is for the litter box)
  • As a cat requires two kennels, there is no charge for a second cat
  • Any dog requiring 2 lower kennels will be charged $2000*

*prices are subject to change and in USD will be converted to the booking’s currency (GBP or Euro)

Visiting Hours for the kennels on board 

  • 8:00 AM to 10:00 AM
  • 11:00 AM to 12:00 PM
  • 3:00 PM to 6:00 PM
  • 8:00 PM to 8:30 PM
    *Guests should check onboard for specific hours

 

Animals in Public Areas/Staterooms
Animals are not permitted in guest staterooms nor public areas.
This rule does not apply to service animals.

 

Kennel Air Information
Guests should contact the airlines directly regarding flight arrangements for pets.

 

Transfers
Transfers (such as Cunard's coach and private transfers) are not available to guests who use the kennel program - this includes guests using Cunard Air.

 

Bringing Animals To The Ship
It is preferable that the animals are brought to the ship in carrier cages. However, this is not a requirement; a preference only.

 

Food and Special Requests

Food is provided for animals.

However, if there is a special request for a particular brand or guest would prefer to bring their own, please fax the request to:

Cunard: (661) 284-4773

 

Pet Amenities

  • Dog coat
  • Free portrait* (this service is currently under review and may not be offered on your voyage)
  • Fleece Blanket
  • Dog Biscuits

  

Vaccinations and Certification

All guests will be provided a guide and all proper paperwork for their particular route of travel, approximately 5 months prior to sailing. If you are coming from a non-EU country, other than the USA, please be advised that it is your responsibility to check with DEFRA for the requirements to enter the UK.

If travelling from New York to Southampton Or Hamburg:

All pets must be:

  • Fitted with a microchip
  • Vaccinated against rabies and tapeworm
  • Issued with an official PETS certificate, official PET passport or 3rd country certificate (provided)
  • Tapeworm treatment is required for dogs 1-5 days prior to departure

 

If Travelling from Hamburg or Southampton to New York:

You may find the following website useful - http://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/index.html

If you plan on re-entering the UK with your pet, you must adhere to the Pet Travel Scheme and must complete all requirements for reentry into the UK.

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