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What would happen during an emergency situation on board?

Whilst emergencies on board are rare, it's important you know what to do should one occur. All guests are required to attend the muster drill and safety briefing held prior to departure once you have embarked. In a real event you should act as per the instructions shown on the safety poster on the back of your suite or stateroom door, instructions given at the muster drill, instructions given over the public address system or those given by the ship’s company.

Additional assistance in an emergency

If you have a disability or reduced mobility which might mean that you require additional assistance in an emergency situation, you must advise us at the time of booking, or when returning your completed ’Your on-board needs" questionnaire, or as soon as the need is known. We will then collate this information and ensure that each ship has a list of guests requiring extra assistance, together with their stateroom numbers, before the ship sails.

In the event of an emergency and when guests are called to their muster/assembly stations, all guest staterooms are checked and evacuated. Any guest who requires assistance getting from their stateroom to the muster/assembly station will be given the required assistance by the ship’s specially trained assistance team. Special evacuation chairs are available on all ships which will be utilised to transport guests to the muster/assembly stations if required. This assistance will be arranged by the stateroom stewards evacuating the staterooms. In the event that a guest is away from their stateroom, either on the open decks or in a public room, at the onset of an emergency, these areas are also checked and evacuated. In this event any guest requiring assistance would be taken directly to their muster station by the assistance team and a life jacket would be provided at the muster/assembly station. This assistance will be arranged by the ship's company assigned to evacuate these areas. Similarly if a guest requiring assistance presents themselves on a stairway at the onset of an emergency, this assistance will be arranged by a stairway guide. Stairway guides are present on all stairways designated as guest evacuation routes, which may include crew stairways.

In the event of an emergency, guests with restricted mobility will not be able to use the lifts (as with standard worldwide emergency procedures, lifts are not to be used in emergency situations due to the risk of becoming trapped in the event of a power failure). Please also note that in the event of an emergency, those guests using motorised wheelchairs or scooters will need to be transferred to either a regular wheelchair or evacuation chair. It is not possible for the assistance team to transport guests in motorised wheelchairs or scooters down the stairs, due to the additional weight and the subsequent risk of injury to the guest and members of the assistance team in attempting this.

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