Complete Cruise Solution

Once I am on board, what purchases can I use my on board spending money against?

On board spending money may be used against:

When on board spending money (either received as part of a promotion or purchased via our Gift Collection is applied to your on board account, you may use this against most purchases on board. This includes:

• Items purchased from any of the shops
• Spa, & salon treatments and services (when booked on board and not prior to embarkation via My Cunard)
• Photography prints, products, workshops and services
• Laundry & dry cleaning
• Internet and telephone charges
• Shore excursions (when booked on board and not prior to embarkation via My Cunard )
• Beverages from the bar and restaurants (where applicable)
• Drinks packages (when purchased on board)
• Restaurant cover charges (when booked on board and not prior to embarkation via My Cunard )
• Automatic tips (gratuities)
• Artwork from the Gallery
• gift items such as Celebrations Packages, flowers and cakes (when booked on board and not prior to embarkation)

On board spending money cannot be used against:

• Purchasing shore excursions prior to embarkation via My Cunard
• Purchasing Alternative Fine Dining restaurant cover charges prior to embarkation via My Cunard
• Purchasing Spa treatments and services prior to embarkation via My Cunard
• Purchasing internet packages prior to embarkation via My Cunard
• Visas that require payment 
• Medical charges (including services, prescriptions and supplies)
• Ad hoc gratuities 
• Foreign currency
• On board gaming (including the casino)
• Charitable donations
• Shore Excursion cancellation charges

Please note on board spending money is non refundable and no cash alternative available. It may not be spent prior to embarkation.

Related questions

• Can we honour promotions from a booking which was suspended (paused due to COVID-19)?
• What is the currency on board and how do I pay for items I buy?
• How do I transfer monies paid to an existing booking?
• How long will a refund take to process?
• What is My P&O Cruises/My Cunard and what can I do on it?