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What facilities and services do the spa and salon offer?

Mareel Wellness & Beauty

In collaboration with our partner OneSpaWorld, we are delighted to introduce ‘Mareel Wellness & Beauty’. A new holistic wellness and beauty experience that is exclusive to Cunard. Combining Cunard’s expertise in luxury ocean travel, with the expertise of OneSpaWorld in wellness and beauty, Mareel Wellness & Beauty will offer guests bespoke and exclusive medi spa, acupuncture,  spa, beauty and fitness services.  

Treatments and Services

Details of the services offered and prices in the spas on board can be viewed via the links below:

 

Spa Brochure

Price List

 

A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before travelling as services from the Medical Team can be expensive.

Spa Passes

Queen Mary 2
 
Includes use of Aqua Therapy Centre including whirlpool, aqua therapy pool with chaise lounge, neck and back jet massage, cascading waterfall shower, reflexology basins, sensory showers, Finnish sauna, aromatic steam room, herbal sauna and ice fountain. Bathing suit required. 
 
Prices: 
2 Hour pass $35
 
Queen Victoria's & Queen Elizabeth
 
Prices: 
2 hour pass $35
 
Please note: Spa passes are not currently available to book prior to your cruise, you can purchase a pass via the Spa reception desk once you are on board. 

Therapists

Yes, both male and female therapists are on board some ships, please note male therapists may not always be available.

The male therapists that we have are either hairdressers, nail technicians massage therapists, or fitness instructors - we do not have male facial therapists. 

Hair Salon

Hair services, including styling, cutting, colouring and conditioning treatments are available. Please see the Spa Guides above and pre booking information below for details.

Guests are advised to book hair appointments early for formal nights as these days can be very busy.

We can also advise Kerastase products are utilised on board.

Make-Up

The make-up* you can purchase in our shops on board are:

Estee Lauder
Clinique
L'Oreal
Dior
Chanel
Touche Eclat
Revlon
Benefit
 
*varies by ship.

On Queen Mary 2 a range of 'Mii' cosmetics are used and are available to purchase (Subject to availability).   

How to Book 

Please note bookings are to be made on board or via My Cunard from 180 day prior to sailing.

You can book treatments and via the Spa reception desk. ,Details required when booking:

  • Guest name(s)
  • Stateroom number
  • Telephone number
  • Email address
  • Time zone
  • Services being requested
  • Preferred date of service
  • Preferred time of service
  • Any medical conditions
  • If a hair service: how the hair falls

 

Booking On board

You can book treatments and via the Spa reception desk once you are on board.

Charges

The charges for your chosen spa or salon service will be added to your on board account.

Please note that all prices are per person, prices and opening times are subject to change. Proper gym attire should be worn to utilise the gym.

Opening Hours

Queen Mary 2

Fitness Centre Hours: 06:00 - 20:00
Treatment Centre Hours: 08:00 - 20:00
Aqua Therapy Centre Hours: 08:00 - 20:00
Embarkation day: 12:00 - 20:00

Queen Elizabeth & Queen Victoria

8:00 a.m. to 8:00 p.m. Sea Days
8:00 a.m. to 10:00 p.m. Port Days



For full time wheelchair users, it is not possible to provide assistance onto the loungers in the Retreat. If you have a carer, they would be granted free access to the Retreat when accompanying a full time wheelchair user who is purchasing a spa package, however they would not be able to obtain the benefits attached to the package.

Access to the Oasis Pool: We are unable to offer access to the Thermal Suite for full time wheelchair users or service animals.

Accessibility

Queen Elizabeth

Fitness Classes - We are unable to offer classes to full time wheelchair users or those who have restricted vision. 
Access to the Thermal Suite: We are unable to offer access to the Thermal Suite to full time wheelchair users or service animals.
Salon treatments: Most of our salon treatments, hair services and manicures are available - guests will be able to move in their wheelchair in this area. Pedicures would not be able to be performed if the guest needs to be moved from the wheelchair.
Spa treatments: Reflexology can be offered as guests can stay seated in their wheelchair. For full time wheelchair users, it is not possible to provide assistance on to the treatment room beds unless the guest has a career who would be able to assistance in moving them on to a bed.

 

Queen Mary 2

Fitness Classes: We are unable to offer these to guests who are full time wheelchair users or have restricted vision.
Access to the Aqua therapy suite: For guests who are full time wheelchair users, it is not possible to provide assistance onto the loungers in the Retreat. If the guest has a carer, they would be granted free access to the Retreat when accompanying a full time wheelchair user who is purchasing a spa package, however they would not be able to obtain the benefits attached to the package.
Access to the Aqua therapy Pool: We have a pool ADA hoist available and the spa attendants are fully trained in using this hoist in order to assist guests
The Spa: the spa treatment rooms and salon facilities available for guests that are wheelchair users

 

Queen Victoria


Fitness Classes - We are unable to offer these to those who are a full time wheelchair user or have restricted vision.
The Spa: has disabled access to the rooms, changing rooms and the showers have seats in them. We also have an disabled toilet and access to the Thermal suite but no access to the hydrapool because of having no hoist system.
Salon treatments: we are able to adapt most of the treatments we provide
Gym: has disabled access to the rooms, changing rooms and showers have seats in them and access to a disabled toilet.

 

You may find the following questions useful: Is there a sauna and steam room on board? and Is there a spa and gym on board?

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