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What facilities and services does the spa and salon offer?

Mareel Wellness & Beauty inspired by Canyon Ranch (On board Queen Victoria and Queen Elizabeth)

In collaboration with our partners Canyon Ranch, we are delighted to introduce ‘Mareel Wellness & Beauty’. A new holistic wellness and beauty experience that is exclusive to Cunard. Combining Cunard’s expertise in luxury ocean travel, with the expertise of Canyon Ranch in wellness and beauty, Mareel Wellness & Beauty will offer guests bespoke and exclusive spa, beauty and fitness services.  

Canyon Ranch SpaClub  (On board Queen Mary 2)

Enjoy the ultimate in pampering and wellness at the exquisite on board Canyon Ranch SpaClub®. Indulge in signature Canyon Ranch massages, treatments and facials from the classic Canyon Stone Massage or Rasul Ceremony, to exotic Ayurvedic or Thai treatments.

 

Treatments and Services

Details of the services offered and prices in the spas on board can be viewed via the links below:

Queen Mary 2 brochure

Queen Elizabeth & Queen Victoria Treatment Menu  Queen Elizabeth & Queen Victoria Price List

There is a resident Chiropractor on board Queen Mary 2 as part of the spa team.

There is a doctor on board who can help with minor ailments and procedures. A range of massage treatments are available from the spa. Guests should be reminded that they should have adequate medical insurance before travelling as services from the Medical Team can be expensive.

You can email the ship directly at qmhspa2@cunard.co.uk if you wish to make requests for services. 

 

Spa Passes

Queen Mary 2's Canyon Ranch SPACLUB PASSPORT

Includes use of Aqua Therapy Centre including whirlpool, aqua therapy pool with chaise lounge, neck and back jet massage, cascading waterfall shower, reflexology basins, sensory showers, Finnish sauna, aromatic steam room, herbal sauna and ice fountain. Bathing suit required.

Prices:

1 day $40
3 days $75
6 days (Transatlantic crossings) $105

A SpaClub Passport is complimentary on the day of any Health & Wellness, Massage, Body or Skin Care treatment.

 

Queen Victoria's & Queen Elizabeth's Spa Day Pass

Prices:

1 day for $35
3 days for $70
5 days for $120
10 days for $190
20 days for $285

The passes are valid for any day and can be used as many times as desired on that day, i.e. before breakfast, after lunch and before the evening entertainment as long as it is the same calendar day.

Spa passes are not currently available to book prior to your cruise, you can purchase a pass via the Spa reception desk once you are on board.

 

Therapists

Yes, both male and female therapists are on board some ships, although majority are female.

The male therapists that we have are either hairdressers, nail technicians massage therapists, chiropractors or fitness instructors - we do not have male facial therapists. 

 

Hair Salon

Hair services, including styling, colouring and conditioning treatments are available. Please see the Spa Guides above and pre booking information below for details.

Guests are advised to book hair appointments early for formal nights as these days can be very busy.

We can also advise Kerastase products are utilised on board.

 

Make-Up

The make-up* you can purchase in our shops on board are:

Estee Lauder
Clinique
L'Oreal
Dior
Chanel
Touche Eclat
Revlon
Benefit
 
*varies by ship.

Delilah Makeup is used in our salons for makeovers and also sold in the shops on board all ships.

On Queen Mary 2 a range of 'Mii' cosmetics are used and are available to purchase (Subject to availability).   

 

 

How to Book

Pre Booking  

You can pre book via Canyon Ranch - Reservations can normally be made up to 60 days in advance of sailing, however within 7 days of sailing any reservations must be made on board.

 

Telephone 
UK to their US office by free phone number 0800 0569734 or US to their US office by free phone number +01 866 860 4662 - weekdays 5am-6pm and weekends 6am-2.30pm (PST)

Post
Canyon Ranch at Sea Division
C8600 E. Rickliff Road
Tucson
AZ
USA
85750

Email
spaclubatsea@canyonranch.com

Details required when booking:

  • Guest name(s)
  • Stateroom number
  • Telephone number
  • Email address
  • Time zone
  • Services being requested
  • Preferred date of service
  • Preferred time of service
  • Any medical conditions
  • Been to Canyon Ranch previously?
  • If a hair service: how the hair falls
  • If a massage: preferred male/ female masseuse

For more information about Canyon Ranch, please view their website on www.canyonranchspaclub.com 

Alternatively you can email qmhspa2@cunard.co.uk

 

 

Booking On board

You can book treatments and via the Spa reception desk once you are on board.

 

Charges

The charges for your chosen spa or salon service will be added to your on board account.

Please note that all prices are per person, prices and opening times are subject to change. Proper gym attire should be worn to utilise the gym.

 

Opening Hours

Queen Mary 2

Fitness Centre Hours: 06:00 - 20:00
Treatment Centre Hours: 08:00 - 20:00
Aqua Therapy Centre Hours: 08:00 - 20:00
Embarkation day: 12:00 - 20:00

Queen Elizabeth & Queen Victoria

8:00 a.m. to 8:00 p.m. Sea Days
8:00 a.m. to 10:00 p.m. Port Days



For those who are confined to a wheelchair, it is not possible to provide assistance onto the loungers in the Retreat. If you have a carer, they would be granted free access to the Retreat when accompanying a wheelchair confined passenger purchasing a spa package, however they would not be able to obtain the benefits attached to the package.

Access to the Oasis Pool: We are unable to offer access to the Thermal Suite for those who are confined to a wheelchair or service animals.

Restrictions

Wheelchair access:

Queen Elizabeth

 

Fitness Classes - We are unable to offer these to those who are wheelchair confined or have restricted vision. 
Access to the Thermal Suite: We are unable to offer access to the Thermal Suite to those guests who are confined to a wheelchair or service animals.
Salon treatments: most of our salon treatment, hair services and manicures are available, you will be able to move in your wheelchair in this area. Pedicures would not be able to be performed if you need to be moved form the wheelchair, 
Spa treatments: Reflexology can be offered as you can stay seated in your wheelchair. For those who are confined to a wheelchair, it is not possible to provide assistance onto the treatment room beds unless you have a career who would be able to assistance in moving you onto a bed.

 

Queen Mary 2

Fitness Classes: We are unable to offer these to those who are wheelchair confined or have restricted vision.
Access to the Aqua therapy suite: for guests that are confined to a wheelchair, it is not possible to provide assistance onto the loungers in the Retreat. If you have a career, they would be granted free access to the Retreat when accompanying a wheelchair confined guest purchasing a spa package, however they would not be able to obtain the benefits attached to the package.
Access to the Aqua therapy Pool: We have a pool ADA hoist available and the spa attendants are fully trained in using this hoist in order to assist guests
The Spa: the spa treatment rooms and salon facilities available for guests that are wheelchair users

 

Queen Victoria


Fitness Classes - We are unable to offer these to those who are wheelchair confined or have restricted vision.
The Spa: has disabled access to the rooms, changing rooms and the showers have seats in them. We also have an disabled toilet and access to the Thermal suite but no access to the hydrapool because of having no hoist system.
Salon treatments: we are able to adapt most of the treatments we provide
Gym: has disabled access to the rooms, changing rooms and showers have seats in them and access to a disabled toilet.

 

You may find the following questions useful: Is there a sauna and steam room on board? and Is there a spa and gym on board?

 

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