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Can I cancel or change my booking?

Change booking:

Please see Can I transfer my booking?

 

Cancel Booking:

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. If you have booked direct with Cunard, please visit our booking conditions page on our website or call our Customer Contact Centre on 0345 355 0300.

As per our Booking Conditions, Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales.

Cunard Fare and Early Saver:

Period before departure within which notice of cancellation is received by Cunard Cancellation Charges (% of price)
From date of booking until 91 days before departure Loss of Deposit
90 to 57 days 50%
56 to 42 days 60%
41 to 16 days 75%
15 to 6 days 90%
Less than 6 days before departure or failure to embark. For fly cruises, departure day is the date of the flight departure. 100%

 

Late Saver:

Period before departure within which notice of cancellation is received byCunard Cancellation Charges (% of price)
From the date of booking until departure, including failure to embark. 100%

 

You may wish to transfer your booking to another cruise, please see Can I transfer my booking? for details.

  

 

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

Additional Information

Please login to Complete Cruise Solution and select "Book and modify tab" and then select the option on the left hand side for the "CCS Booking Engine User Guide and How to Guides."

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