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Does my wheelchair need to be a certain size?

For health and safety, guests bringing a wheelchair and are not booked in an accessible cabin, must ensure their wheelchair meets the following criteria.

 

Must collapse to a width no more than 20 inches (51cm) 
No component piece to weigh more than 20kg when disassembled
Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

Guests bringing manual wheelchairs need to ensure they are collapsible to allow them to pass through the cabin door. If you require the use of a non-standard mobility aid please discuss this with us as some devices are not suitable for on board use.

 

If you have booked an accessible cabin your wheelchair must meet the following criteria.

Width No more than 32 inches (79cm)
No component piece to weigh more than 20kg when disassembled
Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

 

If you require any further information please call our Customer Contact Centre (please visit our website for contact details).

Additional Information

If a guest is bringing a wheelchair, mobility scooter and/or has a disability please request a disability questionnaire via Polar Online. Please click here for a guide on requesting a mobility questionnaire. This will ensure we are aware of the passenger's requirements prior to boarding.

Please also see Which cabins are suitable for a full time wheelchair user or a mobility scooter user? and Which cabins are suitable for wheelchair and mobility scooter users?

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