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Do UK guests need travel insurance and how can they arrange this with Holiday Extras?

Can I arrange travel insurance through you?

You can arrange travel insurance through our travel partner Holiday Extras Insurance by calling 0800 093 3070, quoting reference PAOHX.

You can access further information via the 'Travel Extras' section of My P&O Cruises.

For guests who do not currently have a booking with us, visit https://www.holidayextras.com/pocruises/insurance.html or https://bit.ly/3w99MGT to check the cost of insurance online.

It is a condition of the Contract that every guest must have valid travel insurance (which must cover for pre-existing medical conditions) in force for the entire duration of the Package. The insurance policy must, as a minimum, include medical and repatriation coverage for not less than £2 million. It is the guest's responsibility to get travel insurance and find a provider who will cover them.

  • Wherever possible, P&O Cruises will offer general assistance to guests who suffer illness, personal injury or death during the period of the package.
  • We would recommend that guests have adequate cancellation cover.
  • Guests can access further information via the "Travel Extras" section of My P&O Cruises.
  • Any cost or expense which is reasonably incurred by P&O Cruises for or on behalf of the guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the guest to P&O Cruises, whether or not such sum is covered by the guests travel insurance
  • Guests who do not currently have a booking with us can visit https://www.holidayextras.com/pocruises/insurance.html or https://bit.ly/3w99MGT to check the cost of insurance online.

Guests who are residents of the United Kingdom, have an address in the UK, the Channel Islands or the Isle of Man and have lived in the UK for at least six months in the last 12 months:

Please note it is the guest's responsibility to get travel insurance and find a provider who will cover them.

It is mandatory for all UK guests to take out comprehensive cruise-specific travel insurance for their holiday with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected, should you need it. 

When travelling with us, your insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for travel, cancellation and curtailment and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 

Your travel insurance documents will be checked at the terminal and must cover the entire duration of your holiday. Unfortunately, you will be denied boarding at your own expense if you don’t have appropriate cover.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX.

Holiday Extras

Holiday Extras offer cruise-specific travel insurance policies – perfect for guests' next holiday. Holiday Extras offers bespoke insurance tailored towards our guests and their cruise, with cover including increased cancellation, missed departure, unused shore experiences, cabin confinement and increased personal baggage limits. Tailored options are also available from Holiday Extras, should guests have pre-existing medical conditions.

Available at Bronze, Silver and Gold levels, cover is available on both single trip and annual multi-trip policies. Should guests wish to purchase travel insurance through our insurance partner, Holiday Extras, COVID-19 cover is included as standard with all policies - full details can be found here.

If guests query the availability of insurance from Holiday Extras for cruises booked well in advance, guests are advised to make contact with Holiday Extras, where they will be given information about the most suitable products for their circumstances, if applicable.

To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX*. Current opening hours are Mon - Fri - 09:00 - 20:00 / Sat - 09:00 -17:00 / Sun - 09:00 - 17:00

 

P&O Cruises Peninsular Club discount*

Holiday Extras offer an exclusive 10% discount for guests in the Peninsular Club. This discount on travel insurance is only applicable to the bespoke cruise insurance policy arranged by Holiday Extras Insurance for P&O Cruises. To obtain this discount, guests should call and quote "WC668" along with their Peninsular Club number, not "PAOHX".

Link to booklet for reference: https://www.pocruises.com/content/dam/po/pdfs/Peninsular-Club.pdf

The discount may be withdrawn or altered at any time, without notice. This discount does not apply to the Top Up My Cancellation Cover policy. Please note, the discount cannot be extended to friends or family who do not qualify.

Holiday extra "extras"

You can arrange car parking at many UK airports through Holiday Extras via My Cunard/ My P&O Crusies in the "Getting there and Back" section. Once you have booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked.

Holiday Extras is the UK market leader, providing all the essential extras that every traveller needs: airport parking, airport hotels, airport lounges, security fast track, car hire, airport transfers,  travel insurance and more.  Holiday Extras offer the most trusted and best-value products, along with award-winning customer support. Save up to 75% on your airport parking by pre-booking. You can arrange car parking at many UK airports through Holiday Extras via the "Getting there and Back" section or My P&O Cruises.

Once you have booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked.

Holiday Extras travel insurance claims:

  • Holiday Extras Travel Insurance Claims, Davies Building, PO Box 1392, Preston, PR2 0XE.
  • Email: Holidayextrasclaims@davies-group.com
  • Tel: +44 (0)1403 788 717
  • Guests can download a claim form from https://holidayextras.davies-group.com

 

For medical emergency, medical related expenses, repatriation and evacuation claims:

Please call the assistance company at any time of the day or night:

  •  Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada or Mexico)
  • Tel: +1-844-780-0494 (toll free if you are in the USA or Canada)
  • Tel: 00 1 819 780 0494 (if you are in Mexico)

 

See a breakdown of the different levels of Holiday Extras COVID-19 cover here

Guests must obtain authorisation from the assistance company before incurring any costs in excess of £500 or making any repatriation or evacuation arrangements. If they are too ill to do this themselves, someone else can do it for them. If they choose a different insurer, they will need to ensure the policy covers them for all medical costs they may incur due to existing conditions or otherwise, as set out above. Guests can access further information via the "Before You Sail" section of My P&O Cruises, under “See what’s covered with Holiday Extra’s travel Insurance."

Enhanced cover for World Cruise guests and high value bookings

Guests are now able to purchase a Top Up My Cancellation Cover policy in addition to their Holiday Extras policy and increase their cancellation cover with an additional £50,000 per person. This means Holiday Extras can now offer the maximum cover of £65,000 per person on a cruise policy. The age limit on this top-up cover is 74 and is limited to £100,000 per policy.

For guests 75 - 85, Holiday Extras can offer a top-up of £10,000 per person giving the guest a maximum of £25,000 per person on a cruise policy.

The Top Up My Cancellation Cover policy mirrors the existing Holiday Extras travel insurance policy, which includes COVID-19 travel insurance cover, and means that our guests will be able to secure insurance for high-value bookings.

The policy is available to guests through HEX’s contact centre following the purchase of a Holiday Extras policy.

What happens if I do not have travel insurance?

Guests will not be able to travel without travel insurance. Guests should ensure they can obtain travel insurance before they book their holiday.  It is a condition of the contract that they obtain travel insurance to cover the risk of them needing medical care on board or in a foreign country.

Please also see: Can I cancel or change my booking?

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