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Will I need travel insurance and how can I arrange this with Holiday Extras?

UK Guests 

Yes, it is mandatory for all UK guests to take out comprehensive travel insurance for their holiday with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected should you need it. 

When travelling with us, your insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for travel, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 
Your travel insurance documents will be checked at the terminal and must cover the entire duration of your holiday. Unfortunately you will be denied boarding, at your own expense, if you don’t have appropriate cover.
P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. 
To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX
 
Non UK Guests
 
Yes, we strongly recommend that you take out comprehensive holiday insurance including medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19 when you sail with us. We would also recommend your policy includes cover for travel, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 
While we hope you never have to use it, having appropriate travel insurance will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected should you need it.

 

For more information on our travel insurance requirements, click here. 

 

We have chosen Holiday Extras (for UK Citizens only) as our preferred travel insurance provider and Holiday Extras can offer a comprehensive travel insurance policy that will cover you for cancellation, medical expenses, personal belongings, missed cruise departure, unused shore excursions, cabin confinement and cruse itinerary changes, as well as covering 97% of all customers with pre-existing medical conditions.

  • Holiday Extras offer a comprehensive insurance policy for cruise passengers.
  • To talk directly to Holiday Extras please call 0800 093 3070 quoting PAOHX, current opening hours are: Mon - Fri - 09:00-20:00 / Sat - 09:00-17:00 / Sun - Closed 
  • Or visit our dedicated web page.

 

Holiday Extras Travel Insurance Claims

  • Opening hours: Mon - Fri 9am - 5.30pm
  • Address: Insurance Administration Services Limited, PO Box 9, Mansfield, Nottinghamshire, NG19 7BL
  • Email: hx_claims@ias-health.co.uk
  • Tel: +44 (0) 1403 788 717 (local rate call)

 

For medical emergency, medical related expenses, repatriation and evacuation claims

Please call the assistance company at any time of the day or night:

  •  Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada or Mexico)

  • Tel: +1-844-780-0494 (toll free if you are in the USA or Canada)

  • Tel: 00 1 819 780 0494 (if you are in Mexico)

 

See a break down of the different levels of Holiday Extras Covid cover here

You must obtain authorisation from the assistance company before incurring any costs in excess of £500 or making any repatriation or evacuation arrangements. If you are too ill to do this yourself, someone else can do it for you.

If you choose a different insurer you will need to ensure the policy covers you for all medical costs you may incur due to pre-existing conditions or otherwise, as set out above.

You can access further information via the 'Preparing to Go' section of your My P&O Cruises.

 

P&O Discount

 Holiday Extras offer an exclusive 10% discount for guests in the Caribbean, Baltic and Ligurian tiers of the Peninsular Club. This discount on travel insurance is only applicable to the bespoke cruise insurance policy arranged by Holiday Extras Insurance for P&O Cruises. Please note, the discount cannot be extended to friends or family who do not qualify. The discount may be withdrawn or altered at any time, without notice. The discount is offered subject to any conditions that Holiday Extras Insurance may impose and subject to availability. For a copy of the policy wording or for more information, please call 0800 316 3061, quoting reference WC668 along with your membership number.

 

Link to booklet for reference: https://www.pocruises.com/content/dam/po/pdfs/Peninsular-Club.pdf

 

Holiday Extras insurance (for UK Citizens only) meets our requirements set out in the terms and conditions of the booking. You'll find further details in our brochure and you can obtain a quote and full terms and conditions via our dedicated Holiday Extras page or by calling 0800 093 3070, quoting reference PAOHX.

  

What happens if I do not have travel insurance?

You will not be able to travel without travel insurance. Please ensure you can obtain travel insurance before you book your holiday.  It is a condition of the contract that you obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country.

Please also see: Is there a charge to cancel my booking?

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