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Do UK guests need travel insurance and how can they arrange this with Holiday Extras?

Please note it is the guest's responsibility to get travel insurance and find a provider who will cover them.

Guests who are residents of the United Kingdom, have an address in the UK, the Channel Islands or the Isle of Man and have lived in the UK for at least six months in the last 12 months:

It is mandatory for all UK guests to take out comprehensive cruise-specific travel insurance for their holiday with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected, should you need it. 

When travelling with us, your insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for travel, cancellation and curtailment and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 

Your travel insurance documents will be checked at the terminal and must cover the entire duration of your holiday. Unfortunately, you will be denied boarding at your own expense if you don’t have appropriate cover.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. To find out more, visit or phone 0800 093 3070 and quote PAOHX.

Holiday Extras

Holiday Extras offer cruise-specific travel insurance policies – perfect for your next holiday. Holiday Extras offers bespoke insurance tailored towards our guests and their cruise, with cover including increased cancellation, missed departure, unused shore experiences, cabin confinement and increased personal baggage limits. Tailored options are also available from Holiday Extras, should you have pre-existing medical conditions.

Available at Bronze, Silver and Gold levels, cover is available on both single trip and annual multi-trip policies. Should guests wish to purchase travel insurance through our insurance partner, Holiday Extras, COVID-19 cover is included as standard with all policies - full details can be found here.

If guests query the availability of insurance from Holiday Extras for cruises booked well in advance, guests are advised to make contact with Holiday Extras, where they will be given information about the most suitable products for their circumstances, if applicable.

To find out more, visit or phone 0800 093 3070 and quote PAOHX. Current opening hours are Mon - Fri - 09:00 - 20:00 / Sat - 09:00 -17:00 / Sun - 09:00 - 17:00


Holiday Extras travel insurance claims:

  • Holiday Extras Travel Insurance Claims, Davies Building, PO Box 1392, Preston, PR2 0XE.
  • Email:
  • Tel: +44 (0)1403 788 717
  • You can download a claim form from


For medical emergency, medical related expenses, repatriation and evacuation claims:

Please call the assistance company at any time of the day or night:

  •  Tel: +44 (0) 1403 788 718 (if you are anywhereexcept the USA, Canada or Mexico)
  • Tel: +1-844-780-0494 (toll free if you are in the USA or Canada)
  • Tel: 00 1 819 780 0494 (if you are in Mexico)


See a breakdown of the different levels of Holiday Extras COVID-19 cover here

You must obtain authorisation from the assistance company before incurring any costs in excess of £500 or making any repatriation or evacuation arrangements. If you are too ill to do this yourself, someone else can do it for you. If you choose a different insurer, you will need to ensure the policy covers you for all medical costs you may incur due to existing conditions or otherwise, as set out above. You can access further information via the "Before You Sail" section of your My P&O Cruises, under “See what’s covered with Holiday Extra’s travel Insurance."


P&O Cruises discount

Holiday Extras offer an exclusive 10% discount for guests in the Caribbean, Baltic and Ligurian tiers of the Peninsular Club. This discount on travel insurance is only applicable to the bespoke cruise insurance policy arranged by Holiday Extras Insurance for P&O Cruises. Please note, the discount cannot be extended to friends or family who do not qualify. The discount may be withdrawn or altered at any time, without notice. The discount is offered subject to any conditions that Holiday Extras insurance may impose and subject to availability. For a copy of the policy wording or for more information, please call 0800 316 3061, quoting reference WC668 along with your Peninsular Club number.

Link to booklet for reference:

Holiday Extras insurance (for UK Residents only) meets our requirements set out in the terms and conditions of the booking. You'll find further details in our brochure and you can obtain a quote and full terms and conditions via our dedicated Holiday Extras page or by calling 0800 093 3070, quoting reference PAOHX.

What happens if I do not have travel insurance?

You will not be able to travel without travel insurance. Please ensure you can obtain travel insurance before you book your holiday.  It is a condition of the contract that you obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country.

Please also see: Is there a charge to cancel my booking?

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