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Can I pre-purchase specific seats on my flights?

How you pre-purchase flight seats varies depending on whether you are travelling on a chartered or scheduled flight. For more information you may find the following question useful: How do I know if I am travelling on a chartered or scheduled flight?


Flight Seat Booker on selected charter flights

If you are booked on one of our chartered flights, you will be able to pre-purchase your seats through Cruise Personaliser. Flight Seat Booker will open approximately 14 weeks prior to departure and close approximately one week prior to departure.

 

If you’re in the Baltic or Ligurian tier of the Peninsular Club, you will receive a two day priority booking window in which to pre-purchase your flights seats prior to them going on general sale. The latest opening dates for our fly-cruise holidays can be found below.

 

To access Flight Seat Booker log on to Cruise Personaliser using your cruise booking reference. At the top of the page you’ll find an option called "Getting There and Back", from there you select "Flights". This will show your flight details and, if your flights seats are available to purchase, a "Book Seats" button will be displayed. You will then be able to select and purchase your seats.

 

Flight Seat Booker prices

The costs for pre-purchasing seats on our chartered flights are shown below. All seats are subject to availability. 

Prices are per person and per one way flight. At the bottom of this page is a table showing the Flight Seat Booker On Sale dates.

  

                    Season

  Start Date

   End Date

       Standard Seats

   Emergency Exit Seats

2019 Mediterranean fly- cruises (TUI Airways) **

21-Mar-19

10-Nov-19

                £15

£25

2019/20 Caribbean fly-cruise

18-Oct-19

27-Mar-20

£35

£75

  * Flight Seat Booker Fee also applies for guests travelling in Premium Economy

 

 

Refunds

No refunds are available on seats purchased via Flight Seat Booker. 

 

 Chartered Flights - Infants 0-2 years

A child/infant on a charter flight who is under the age of 2 years will always be assigned a seat next to an adult under the same booking reference and will receive the full baggage allowance. 

 

Emergency Exit seats

These are subject to availability and are only available to those guests who are fully mobile and over 16 years of age. You will be asked to confirm that you comply with the relevant terms and conditions prior to booking your seats. The airline reserves the right to move guests from Emergency Exit seats if they feel that the safety of guests and crew may be compromised.

Changes to your booked seat

You can amend seats booked through Flight Seat Booker up until 8 days prior to departure. If your new seats are of greater value than your original seats selection, you will be required to pay the difference.  No refunds will be given for seat selection of a lesser value.

If you have pre-booked seats on a scheduled flight and wish to amend your selection, please contact the airline directly for assistance.

Reduced Mobility Seating

Our chartered flights have a limited number of seats which are designated for those guests with reduced mobility. These seats are assigned one week prior to departure.  Once we have received all Medical/Mobility questionnaires they will be reviewed and priority will be given to those with the greatest need.

Reduced mobility seats are subject to availability and are assigned on a case by case basis. You will not be considered for a reduced mobility seat if you have not completed a Medical/Mobility questionnaire. Should you require a questionnaire please call our Customer Contact Centre on 03453 555 111 (local call charges apply), or contact your travel agent. Mobility questionnaires must be returned no later than 14 days prior to departure.

For further information you may find the following question useful: What types of airport assistance are available?

  

Flight Seat Booker On Sale Dates

 

Summer 19  Mediterranean fly-cruises: Oceana

CRUISE DATE CRUISE NO LOYALTY OPEN DATE
LIGURIAN & BALTIC       
GENERAL OPEN DATE          
D-14 WEEKS
CLOSING DATE
19-Sep-19 E921 / E921A 11-Jun-19 13-Jun-19 11-Sep-19
26-Sep-19 E921B / E921C 18-Jun-19 20-Jun-19 18-Sep-19
03-Oct-19 E922 / E922A / E922B 25-Jun-19 27-Jun-19 25-Sep-19
10-Oct-19 E922C / E922D 02-Jul-19 04-Jul-19 02-Oct-19
17-Oct-19 E923A / E923B / E923N 09-Jul-19 11-Jul-19 09-Oct-19

  

Winter 2019/20 Caribbean fly-cruise: Azura and Britannia

Seats on our TUI Airways chartered flights can be purchased via Cruise Personaliser.

If you are booked on any other airline, you may be able to book seats through their website - see Scheduled flights and shared charter flights below.

 

CRUISE DATE CRUISE NO LOYALTY OPEN DATE
LIGURIAN & BALTIC    
GENERAL OPEN DATE          
D-14 WEEKS
CLOSING DATE
 18-Oct-19  A927/A927A  24-Jul-19  26-Jul-19  11-Oct-19
 25-Oct-19  B830/B930A/B930B  31-Jul-19  02-Aug-19  18-Oct-19
 01-Nov-19  A928  24-Jul-19  26-Jul-19  25-Oct-19
 02-Nov-19  A928A  25-Jul-19  27-Jul-19  26-Oct-19
 08-Nov-19  B931  31-Jul-19  02-Aug-19  01-Nov-19
 09-Nov-19  B931A/B931B  01-Aug-19  03-Aug-19  02-Nov-19
 15-Nov-19  A929  07-Aug-19  09-Aug-19  08-Nov-19
 16-Nov-19 A929A  08-Aug-19  10-Aug-19  09-Nov-19
16-Nov-19   B931C/B932B  08-Aug-19  10-Aug-19  09-Nov-19
 22-Nov-19  B932  14-Aug-19  16-Aug-19  15-Nov-19
 23-Nov-19  B932A/B932B  15-Aug-19  17-Aug-19  16-Nov-19
 29-Nov-19  A930  21-Aug-19  23-Aug-19 22-Nov-19
 30-Nov-19  A930A  22-Aug-19  24-Aug-19  23-Nov-19
 30-Nov-19  B932C/B933D  22-Aug-19  24-Aug-19 23-Nov-19
 06-Dec-19  B933  28-Aug-19  30-Aug-19  29-Nov-19
 07-Dec-19  B933A/B933B  29-Aug-19  31-Aug-19  30-Nov-19
 13-Dec-19  A931  04-Sep-19  06-Nov-19  06-Dec-19
 14-Dec-19  A931A  05-Sep-19  07-Sep-19  07-Dec-19
14-Dec-19  B933C/B933D  05-Sep-19  07-Sep-19 07-Dec-19
 20-Dec-19  B934  11-Sep-19  13-Sep-19  13-Dec-19
 21-Dec-19  B934A/B934B 12-Sep-19  14-Sep-19  14-Dec-19
 27-Dec-19  A932  18-Sep-19  20-Sep-19  20-Dec-19
 28-Dec-19  A932A  19-Sep-19  21-Sep-19  21-Dec-19
28-Dec-19  B934C/B934D  19-Sep-19  21-Sep-19 21-Dec-19
 03-Jan-20  B001  25-Sep-19  27-Sep-19  27-Dec-19
 04-Jan-20  B001A/B001B  26-Sep-19  29-Sep-19  28-Dec-19
 10-Jan-20  A001 02-Oct-19 04-Oct-19 03-Jan-20
 11-Jan-20  A001A 03-Oct-19 05-Oct-19 04-Jan-20
 11-Jan-20  B001C/B001D 03-Oct-19 05-Oct-19

04-Jan-20

 17-Jan-20  B002 09-Oct-19 11-Oct-19 10-Jan-20
 18-Jan-20  B002A/B002B 10-Oct-19 12-Oct-19 11-Jan-20
 24-Jan-20  A002 16-Oct-19 18-Oct-19 17-Jan-20
 25-Jan-20  A002A 17-Oct-19 19-Oct-19 18-Jan-20
 25-Jan-20  B002C/B002D 17-Oct-19 19-Oct-19 18-Jan-20
31-Jan-20  B003 23-Oct-19 25-Oct-19 24-Jan-20
 01-Feb-20  B003A/B003B 24-Oct-19 26-Oct-19 25-Jan-20
 07-Feb-20  A003 30-Oct-19 01-Nov-19 31-Jan-20
 08-Feb-20  A003A 31-Oct-19 02-Nov-19 01-Feb-20
 08-Feb-20  B003C/B003D 31-Oct-19 02-Nov-19 01-Feb-20
 14-Feb-20  B004 06-Nov-19 08-Nov-19 07-Feb-20
 15-Feb-20  B004A/B004B 07-Nov-19 09-Nov-19 08-Feb-20
 21-Feb-20 A004 13-Nov-19 15-Nov-19 14-Feb-20
 22-Feb-20 A004A 14-Nov-19 16-Nov-19 15-Feb-20
 22-Feb-20 B004C/B004D 14-Nov-19 16-Nov-19 15-Feb-20
28-Feb-20 B005 20-Nov-19 22-Nov-19 21-Feb-20
29-Feb-20 B005A/B005B 21-Nov-19 23-Nov-19 22-Feb-20
06-Mar-20 A005 27-Nov-19 29-Nov-19 28-Feb-20
07-Mar-20 A005A 28-Nov-19 30-Nov-19 29-Feb-20
07-Mar-20 B005C/B005D 28-Nov-19 30-Nov-19 29-Feb-20
13-Mar-20 B006 04-Dec-19 06-Dec-19 06-Mar-20
14-Mar-20 B006A/B006B 05-Dec-19 07-Dec-19 07-Mar-20
20-Mar-20 A006 11-Dec-19 13-Dec-19 13-Mar-20
21-Mar-20 A006A 12-Dec-19 14-Dec-19 14-Mar-20
21-Mar-20 B006C/B006D 12-Dec-19 14-Dec-19 14-Mar-20
27-Mar-20 B007 18-Dec-19 20-Dec-19 20-Mar-20
28-Mar-20 B007A  19-Dec-19  21-Dec-19  21-Mar-20

  

Seating Information below for other airlines

Scheduled flights

Your flight seats can only be reserved via the airline’s website.

For scheduled flights this is only possible once flight tickets have been issued, which usually happens between 6 weeks and 10 days prior to departure. Ticket issue dates vary by airline and route.

Your flight details can be found on your E-Ticket or call our Customer Contact Centre on 03453 555 111 (local call charges apply).

 

British Airways (BA) - All programmes

Pre-purchasing seats depends on the ticket type which can be identified on your E-Ticket. If your flight information includes an “airline locator” (airline booking reference), you will be able to pre-purchase seats from approximately 30 days prior to travel. To pre-book your seats, visit ‘Manage My Booking’ on the British Airways website and follow the instructions. Please note that additional charges may apply.

If your flight details do not include an airline locator, then you will be booked on a British Airways “group seat”, in which case we can reserve your flight seats approximately four days prior to departure. If you have any specific requests, please call our Customer Contact Centre who will be able to assist you, otherwise seats will be allocated when you check-in at the airport.

 

easyJet (EZY) - Summer 2019 Mediterranean fly-cruise

For guests travelling on and allocation or group, you can pre-purchase your seats once you have received your “airline locator” (airline booking reference) – this is available approximately from 14 days prior to departure. You can obtain this by speaking to our Customer Contact Centre.

To book seats, you will need to contact easyJet on 0330 365 5000 (costs may vary), quoting your airline locator, where they will be able to assist you. Please note that there is an additional charge for purchasing seats prior to check-in. You will not be able to pre-purchase your seats online.

 For guests travelling under an individual reservation, you will receive your airline locator immediately, and you are able to check in online when check in opens from 30 days prior to departure.

To establish your booking type (if not already advised at time of booking,) please call our Customer Contact Centre on 03453 555 111 (local call charges apply.)


Jet2 (LS) - Summer 2019 Mediterranean fly-cruise

Most people on a Jet2 flight will be booked on a “group” with Jet2. The airline has made special arrangements to allow you to check-in and to pre-purchase your seats, meals and excess baggage via a dedicated P&O Cruises link on their website.

You will be able to pre-book seats via the Jet2 website from approximately 60 days prior to departure.  Visit Jet2.com/pocruises, quoting your surname and cruise booking reference, and follow the links to pre-book your seats (please note that this is a dedicated P&O Cruises link, and you will be unable to use the standard ‘Manage My Booking’ section of Jet2’s website).

If you book your holiday within 60 days prior to departure, please allow 7 days before attempting to access the Jet2 website.

Some guests will be booked on ad-hoc flight seats, separately from the P&O Cruises group seats, and although you’ll be on the same flight as other P&O Cruises guests, you will need a Jet2 booking reference to log into their Manage My Booking section of their website. The booking reference can be found on your E-Ticket or by calling our Customer Contact Centre who will be happy to assist you.

 

 

 

Additional Information

Commission

Flight seat bookings on Flight Seat Booker are not commissionable. Please see page 26 of the CompleteCruiseSolution user guide for details on how to check your commission amounts per booking. 

 

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