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Can I transfer my booking?

On occasion, it may be possible for you to transfer your booking to another cruise with Carnival UK (P&O Cruises and Cunard Line). There are however, some stipulations that you must adhere to.

Late Saver and other promotional fares (excluding Nett rates) cannot be transferred as per the terms and conditions of the booking.

Should you wish to transfer your booking, please take note of the below requirements.  If you have booked with a Travel Agent you must contact them to discuss your options.  If you have booked direct, please contact our Customer Contact Centre, please visit our website for contact details.

Requirements to transfer your booking:

  • We will only allow a booking to be transferred once
  • The new booking must be of a higher value (before fuel surcharges)
  • Bookings must be outside of balance due period - 90 days prior to departure.
  • The new booking must sail within - 6 months of the original sailing date for full world cruises including liners and sectors, 12 months of the original departure date for all other cruises.
  • Any discount or promotion applicable to the original booking may not apply to the new booking, in which case the passenger shall be required to pay any difference in price.
  • Bookings after the balance due date: Transfers are not permitted and the booking will be cancelled at the appropriate cancellation charges as per section 38 of our booking conditions.

 

Future Cruise Deposit

Any Future Cruise Deposit against your booking will transfer to your new booking (in line with the above), you cannot however transfer your Future Cruise Deposit to another brand (i.e P&O Cruises - Cunard Line). You may still keep your Future Cruise Deposit and apply it to another P&O Cruises holiday as long as it still meets the Future Cruise Deposit terms & conditions.

 

General

If you are looking to make a name change on an existing booking please see Can I make a name change on an existing booking?

Please also note that any additional elements to your holiday, such as shore excursions, gifts, hotel bookings and Select Dining venues will need to be re-booked. Any monies paid will be refunded accordingly. Booked flight seats will also need to be re-booked, however these are not refundable.

Also it is not possible to transfer a booking made directly with P&O Cruises to a travel agent. If you wish to change your booking to a travel agent you must cancel and rebook at the appropriate charges.

Additional Information

Information On Transferring To A Cruise With One Way Air

Please note that there is currently an issue when trying to transfer a booking to one with a one way flight. You will receive notification that flights are not available, however please check this by speaking with our Customer Contact Centre please visit our website for contact details.

We hope to have this issue resolved shortly.

 

Transferring A Booking

If you are transferring a booking and a mobility form was requested for the initial booking, you must now request a new form for the new booking.

Please login to Complete Cruise Solution and select "Book and modify tab" and then select the option on the left hand side for the "CCS Booking Engine User Guide and How to Guides."

Please also see our guide on How to Transfer a sailing.

Nett rates

Please note, if you wish to transfer a Nett rate booking to another Nett rate, this can only be done via completecruisesolution.com. 

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