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What are the contact details for 'Holiday Extras' insurance services?

Holiday Extras offer a comprehensive insurance policy for cruise passengers.

To talk directly to Holiday Extras please call 0800 093 3070 quoting PAOHX or visit our dedicated page.

For the 24 hour Legal helpline, please call +44 20 86039804

The claims telephone number (Mon-Fri 9am-5.30pm) is +44 20 87763752

Please note the Cruise Gold and Cruise Medical policies now cover the following elements;

  • Additional cover for medical and travel expenses incurred if you contract COVID-19 while travelling including accommodation and repatriation
  • Additional Non Covid Enhancements to Cruise policies for Non Covid related cancellation limits, Personal Possessions, Personal Accident & Gadget Cover
  • Cancelling your trip if you catch covid-19 before travelling
  • Cancelling your trip if a travelling companion or family member catches covid-19
  • Denial of boarding for your return flight due to a suspected case of covid-19 (available as an add on to cruise)
  • Cancelling or cutting your trip short due to changes in FCO advice caused by fire, flood, storm, earthquake, riot or civil unrest 
  • If the FCO guidance still stands when the cruise is due to sail they will offer a refund




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