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Can I upgrade my cabin?

Upgrading your cabin

If you wish to upgrade your cabin, please speak to a member of our Customer Contact Centre please visit our website for contact details. Please note upgrading will incur a cost and this price would be based on the cruise price when your booking was originally made.

Should the cabin type you wish to upgrade to not be available you may be able to join a waitlist. If a cabin becomes available while you are on the waitlist, you will be contacted so that you may take advantage of the upgrade.

Please note upgrades are not possible after Midday on the day of embarkation. 

 

Reduced Fare Upgrades

We may offer reduced fare upgrades, for guests who have already booked, from time to time meaning that you may be offered a higher cabin at a discounted rate.

These will be offered to applicable guests based on the grade of cabin available and offered in a random order to Select/Cunard fare guests.

Should you be offered a reduced fare upgrade by one of our Upgrade Specialists, and wish to accept it, you will be required to make payment with our Upgrade Specialist at time of offering, regardless of whether you have booked direct with P&O Cruises or via a travel agent (unless it is an agency where they can only pay the agent direct - in this case they need to call the agent to pay). A new confirmation will be sent to you (or your travel agent where applicable) to reflect your updated booking details.

If you choose not to accept the offer of the reduced fare upgrade at time of offering, but change your mind later, you will able to accept the offer at a later date, subject to availability on a first come first serve basis. You should be aware that there will be limited availability on reduced fare upgrades.

Please note, if you are travelling as a group, an upgrade may not be offered to all parties in the group as these are offered in booking date order.

 

Complimentary Upgrades

Occasionally, for operational reasons, it may be necessary for us to change the cabin that you have booked. Should this occur, rest assured we will move you to a more preferential cabin* within the cabin type booked i.e if you booked an inside cabin, you will remain booked in an inside cabin but in a more preferential location at no extra charge. These are called Automatic Upgrades and are allocated automatically.

If you only wish to be considered for an Automatic Upgrade if it would result in an upgrade to a different cabin type, you may make this distinction at the time of booking. (Please note, this option is not yet available to guests who book online. To opt in for this upgrade option please call our Customer Contact Centre, who will amend your booking). If you receive a free Automatic Upgrade, please note that it is irreversible.


If you have chosen your booked cabin for a particular reason (for example to be in a specific position on the ship or to be located close to friends or relatives in your party) and do not wish to be considered for a Automatic Upgrade, simply let us or your booking representative know at the time of booking.
Please note, the opportunity of an Automatic Upgrade is never guaranteed and any cabin changes are made at the discretion of P&O Cruises. If you wish to pay to upgrade your cabin (from a Sea View (Outside) to a Balcony cabin for example), please call your booking representative.

*Preferential cabins are based on historic guest data & preferences.

Additional Information

Upgrading An Existing Booking At Cost

For further information, please login to Complete Cruise Solution and select "Book and modify tab" and then select the option on the left hand side for the "CCS Booking Engine User Guide and How to Guides."

If the grade of cabin the guest is interested in is not available, a waitlist can be made.

 

Reduced Fare Upgrades

Should we contact a guest booked with you to offer them a reduced fare upgrade, we will forward you a new confirmation stating the booking has been upgraded and payment taken. Such upgrades are commissionable.

As reduced fare upgrades are often popular, we will handle all such instances so that the offer can be made and accepted quickly. We will not be forwarding a list of those guests who have been offered an upgrade and have booked via yourselves as this will slow the process down.

Please note, if you are contacted by a guest who has booked via yourselves, the upgrade offer is only open to that person and they cannot request that other parties in their group be offered the same upgrade. Guests should contact P&O Cruises / Cunard directly to accept the upgrade.

Please note, if your guests have booked an Early Saver the upgraded cabin will still show as a guarantee and the cabin number will be allocated nearer to departure.

The new booking confirmation will highlight the upgrade and the total fare will be adjusted accordingly. We will only take payment for the "upgrade", nothing else, so any "balance due" will remain the same for your own accounting purposes.

We will only offer this to those customer bookings where you (the travel agent) have ticked the boxes about your customers being open to an upgrade

"Open to upgrade"

"Only upgrade to the next stateroom type"

 

Complimentary Upgrades

Since we are not able to upgrade every booking, you should book your customer in a category in which they will be happy to sail.

If an upgrade occurs, it will be automatically added to the booking prior to sailing, and a confirmation will be sent to the agency.

We do not guarantee the following:

  • That linked bookings will all be upgraded, or that they will be upgraded to cabins near each other.
  • That an upgrade will occur.

How to set the upgrade option online:

Step 1: Select the brand and click Manage Booking

Step 2: On the Booking Confirmation screen select the Booking Information button located in the bottom left hand corner.

Step 3: Change the Auto Upgrade option by clicking on the radio button highlighting the option green and click.

Step 4: Your option will then be amended. Your amendment will be confirmed by a message that appears in the top right hand corner of the page. 

Things to Remember:

Open To Any Upgrade:

Choosing this option will mean the guests would like to be considered for an upgrade.

Only Upgrade to the Next Stateroom Type (ex. Balcony to Mini Suite):

Choosing this option will mean the guests would like to be considered for an upgrade but only if the upgrade is to a higher meta, e.g. from an inside grade to an outside grade.

Do Not Upgrade:

Choosing this option will mean the booking will not be considered for any upgrade.

We recommend declining the automatic upgrade if the guests are linked to other bookings and would like their cabins near each other or if the guests have very specific requests regarding their cabin (side of the ship, near the elevators, etc.) In order to decline the upgrade, click the “DO NOT UPGRADE” box.

Declining an Upgrade That Has Been Assigned

If a complimentary upgrade is given, a confirmation is automatically sent. The cabin cannot be changed if an automatic upgrade has been allocated. Please note if the booking has been made on a guarantee basis you cannot decline the automatic upgrade option, this includes bookings made on Getaway, Early Saver or any other promotional fares. 

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